Specialized Housing Case Manager

2 weeks ago

Toronto, Canada Fred Victor - Housing Access and Support Services Full time

**INTERNAL/EXTERNAL**

**Job Title**: Specialized Housing Case Manager
**Position Type**: Bargaining Unit, Full Time, Permanent
**Number of Positions**:1
**Rate**: $26.52 per hour
**Vacation**:4 weeks to start

**Benefits**: Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

**RRSP**: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

**Hours**:37.5 Hours per week
**Supervisor**:Senior Manager, Mental Health & Enhanced Follow Up Programs
**Posting Date**: July 21st, 2023
**Application Deadline**: August 03rd, 2023
**Location**: 800 Bay Street, Toronto, and various Fred Victor locations

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Enhanced Housing Support Program provides intensive one-to-one practical support and client-centered case management to newly housed Black and LGBTQ2S+ adults, seniors, and individuals dealing with mental health & addiction challenges who have experienced long-term homelessness to provide housing stabilization, connect to community based
- support and services. In partnership with City of Toronto -Housing focused client portfolio. The
Specialized Housing Case Managers receive referrals from the City of Toronto’s Coordinate Access.

**Does this sound like work you want to be a part of?**
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

**What You Will Do**:
Specialized Housing Case Managers provide Critical Time Intervention (CTI) case management services - a time-limited evidence-based practice that mobilizes support for most vulnerable individuals during periods of transition. The case management model will focus on facilitating community integration and continuity of care by ensuring that clients develop linkages in their community which enhances housing stabilization.

The Specialized Housing Case Managers maintain an average active caseload of 20 and will support other programs geared towards the needs of the housing focused client program.

**What You Will Do**
- Ensure clients receive effective housing stabilization support as outlined in the Housing First Model by the City of

Toronto.
- Initiate case transfer and conducts needs assessments.
- Provide a high quality, culturally responsive, resident centered case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and perseverance when necessary to engage the most difficult to engage residents with close monitoring of the program manager.
- Provide follow up services to address the budgeting, adjustment, physical health, emotional health, and employment issues of the Enhanced housing support Program clients.
- Provide time limited housing support and case management, including assessment, referral, education, mediation and/or negotiation with landlords or other tenants.
- Maintain regular contact with clients through home visits, telephone contact and written communication.
- Ensure accurate records by way of thorough outcome-based recording of client encounters.
- Provide crisis intervention for clients facing distressful situations by collaborating with other professionals.
- Support to individuals with complex mental health, addiction, and physical health needs, who have been housed by city of Toronto partner agency.
- Develop and implement plans of care with short and long-term objectives, with ongoing monitoring until clients can be discharged from service.
- Collaborates with the City of Toronto, judicial, health and other systems, organizations, and individuals to ensure a well-coordinated service system.

**What You Bring to the Team**:

- A Degree or Community College Diploma in a related field.
- At least two years of experience working in community settings with individuals and households exiting homelessness to work towards continued housing stability. And living with mental health and substance use challenges.
- Strong commitment to learning and using Harm Reduction, Motivational Interviewing and Strengths based skills in order to promote improved behavioral health among clients.
- Demonstrated outreach experience working with Black adults or seniors who have experienced homelessness, mental health, and/or addiction issues.
- Excell

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