Manager, Housing Support Programs

3 weeks ago

Toronto, Canada WoodGreen Community Services Full time

Competition #2024-191-CC_

**_ Manager, Housing Support Programs_**

**_ Employment Type:_**
- Full Time (Non)-Bargaining Unit _

**_Work Hours:_**
- 35 hours/week_

**_ Work Setting:_**
- Onsite - Limited Opportunities to work remotely_

**_ Salary Range:_**
- $75,000 - $80,000_

**_ Application Deadline:_**
- April 29, 2024, by 11:59 pm_

**_ Program Overview - Housing Support Programs, Homes for Good, Community Care, 800 _**_Vaughan Road_**_ _**:

- Homes for Good (HFG) is an independent living support program that houses men and women ages 59+ that have experienced chronic homelessness, mental health and addictions. Homes For Good is comprised of a multidisciplinary team that aids with overall health and wellness, life skills training, case planning, social engagement, and introduction to an assortment of internal/external care professionals, who work collaboratively within a wraparound, harm reduction and recovery-based framework. The goal is ultimately to provide a supportive environment that aids housing stabilization and healthier lifestyle choices._

**_What You Will Do_**
- _ Manages operational responsibilities and oversight of programs, services, and initiatives associated within three transitional & supportive housing buildings._
- _ Provide direction, ongoing orientation, coaching, training and supervision to all staff and Program_
- _ Supervisors and conducts annual performance appraisals._
- _ Direct and support staff through individual and team meetings regarding program issues, team building, and crises incidents._
- _ Ensure the effective utilization, training, and support of volunteers and students through various programming activities._
- _ Recruit staff, assist in personnel functions within the programs and ensure staff development._
- _ Ongoing promotion/awareness building of the programs and their services to the community._
- _ Build and maintain internal and external partnerships, collaborative activities and participate in internal/external committees or networks in relevant sectors._
- _ Report risk, safety, security and liability concerns in a timely manner to the Director and assist to improve and implement safety solutions._
- _ Develop, oversee and implement an intake and assessment process to confirm eligibility and fit for the program model, and to effectively transition the individual into successful tenancy._
- _ Develop, oversee and implement program initiatives, such as food access, peer involvement, and social and recreational and life skills programming._
- _ Develop common strategies with the Housing Unit to address tenancy and building issues as they arise and work to resolve tenancy/safety issues related to hoarding, fire safety, trespassing and pest control, arrears, inspections, notices and work orders._
- _ Strive for low vacancy rates: anticipate turnovers and develop appropriate alternatives to eviction._
- _ Work with legal services to prepare tribunal documents; attend hearings and mediation._
- _ Work with staff to ensure development and execution of Coordinated Care Plans for clients of all four programs._
- _ Organize and facilitate community meetings and meetings between the City of Toronto, Funders and relevant staff at WoodGreen Community Care and Housing units. _
- _Liaises with WoodGreen Housing and Building Services to ensure effective property management at the four programs._
- _ Develops and implements effective evaluation strategy and program/operational protocols in collaboration with the Director. _
- _Develop and implement data tracking systems and tools, manages budget and financial information in collaboration with the Director in conjunction with other teams, to be able to effectively manage budgets and meet organizational and funder reporting requirements_._
- _ Prepare and monitor program financial information and budgets, statistical reports, program reports and submissions._
- _ Ensures that the equity objectives and community development policies of the organization are achieved within the programs._
- _ Participates in regular supervisory sessions with the Director._
- _ Engages in training and education to upgrade skills as directed by WoodGreen to fulfill the responsibilities of the position. _
- _Participates in the on-call rotation for Supportive Housing Programs, as scheduled._
- _ Carries out additional management and other duties as identified from time to time by the Director._

**_ What You Bring to the Team_**
- _ Master’s degree or Bachelor’s degree and equivalent experience._
- _ 5+ years’ experience developing and implementing programs working with homeless and vulnerably housed individuals, older adults and seniors._
- _ Experience supervising staff, preferably in a unionized environment. _
- _Knowledge of RTA and occupancy agreements and property management._

**_ What Will Set You Apart_**
- _ Thorough understanding homelessness, poverty, mental health, and substance use._
- _ Proven ability to develop effectiv

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