Community Space Coordinator

5 months ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 188316

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a key member of Ecosystem Operations - Operation & Corporate Services team, the Community Space Coordinator is responsible for an exceptional employee experience through delivery and continuous improvement of the Scarborough Community Space.
The Scarborough Community Space is a flexible, shared site for Scotiabank employees and is equipped with the necessary tools and workspaces to enable them to perform at their very best in a secondary location.

As the Coordinator, you will work independently to support the operational and employee experience requirements and may also be called upon to provide support and coverage for the Ecosystem spaces onsite. You will ensure all activities conducted are following all governing regulations, internal policies, and procedures.

**Is this role right for you? In this role, you will**:

- Support and facilitate a first-class employee and visitor experience in the space and virtually
- Support all aspects of the Community Space onsite and virtually through the mastery of multiple platforms such as MS Teams & Outlook
- Perform regular daily sweeps for space wellness check (physical and behavioural)
- Assist in providing general administrative support and orientation to those in the space.
- Manage and maintain all space amenities (loaner items, supply stations, bistro provisions, day lockers etc)
- Manage and own access set-up and approval as required
- Run and lead engagement activities for employees within the space
- Process and document any space and/or behavioural issues in the issue tracker through to resolution and escalation, as needed
- Be responsible for financial accountability through timely submission and tracking of vendor invoices
- Be a member of OHS Committee as well as First Aid/Fire Warden training for assigned space (*training to be provided)
- Other relevant administrative work, reporting and/or projects, duties as required
- Proactively anticipate needs of employees within the Community Space while concurrently taking steps towards solutions and improvements.
- Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment in the Community Space and Ecosystems.
- Work comfortably with a wide variety of people at all levels and business lines
- Act as contingent staffing for adjacent Ecosystems covering vacations, sick days and short-term absences as needed
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Exceptional customer service focused experience
- Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties
- Excellent Microsoft Office skills, with high proficiency in excel and data management
- Strong organizational skills and ability to set priorities and manage time
- Adaptable, flexible, critical thinker with excellent problem-solving skills
- Able to work independently as well as closely with a team
- Thorough knowledge and understanding of department’s policies and procedures
- Good knowledge of Bank HR policies, practices, and legal requirements
- Good knowledge of conflict resolution techniques

**Some more information you might want to know**:
This is a fully on-site position in our Scarborough campus. While the core hours are 8:30 AM - 5:00PM ET, non-standard hours are rare occurrence but can happen based on operational requirements. Occasional shift coverage for supporting Ecosystem Lead may be between 7:30AM ET - 6:00PM ET

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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