Shift Manager, Table Games
4 weeks ago
Overview:
A Table Games Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift.
Under the direction of the Table Games Manager, the Shift Manager is expected to provide leadership, demonstrate integrity, and be a role model for all team members under their direction. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to ensure all available resources are being utilized effectively in order to provide an exceptional gaming experience for our guests, while maximizing product revenue and protecting the brand. In addition to tables operations, they will be expected to manage and oversee all operations on their shift if there is not a senior department manager or manager on duty (MOD) present at the property.
**Responsibilities**:
- Ensure that the gaming floor is managed effectively and efficiently, utilizing available resources in order to provide an exceptional gaming experience for our guests, while maximizing product revenue
- Review and evaluate staffing levels, game spread, product placement, table limits and potential new product, and recommend improvements to the Table Games Manager.
- Train, mentor and retain high-quality Pit Managers and Floor Supervisors
- Communicate company and department information to ensure an “in-the-know” team, and follow up regularly to ensure knowledge and understanding
- Continuously evaluate current business levels and conditions that could affect those levels (i.e. special events, weather) and manage resources accordingly
- Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games team members
- Manage team member issues & conflicts, and recommend solutions as needed (i.e. coaching, action plan or termination) to the Table Games Manager
- Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
- Observe and report on the internal security of Table Games operations, identifying activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation
- Ensure prompt and discreet notification to the Table Games Manager of any observation of illegal acts or internal ethics violations. Utilize Surveillance and other resources to document and record such activity if applicable
- Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of used inventory for destruction
- Communicate all relevant operational information to Management in a timely manner, including the daily shift report, player win/loss reports and other operational anomalies or concerns as needed
- Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement
- Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
- Ensure player confidentiality and the protection of guests’ player account information, rewards and credit lines
- Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines
- Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
- Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
- Ensure compliance with all provincial regulations, as well as all Hard Rock regulations and compliance policies
- Must possess excellent communication and customer service skills
- Offer the highest possible level of guest service in order to maximize player satisfaction and ensure return play
- Handle casino guests’ needs, complaints and disputes related to Table Games and the overall property in a timely, professional manner
- Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
- Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
- Support the Hard Rock culture and team philosophy throughout the property
- Act as a role model to all team members and always present oneself as a credit to Hard Rock
- Promote positive public relations and create a fun-filled, entertaining and exciting gaming environment for all
- Be ready and available to work all assigned shifts, including evenings, weekends and holidays
- Other duties as assigned
- Lives
We have other current jobs related to this field that you can find below
-
Casino Shift Manager, Table Games
2 weeks ago
Ottawa, Ontario, Canada Hard Rock International (USA), Inc. Full timeOverview:Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating...
-
Casino Shift Manager, Table Games
2 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Casino Shift Manager, Table Games
4 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Casino Shift Manager, Table Games
1 week ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating...
-
Casino Shift Manager, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Dual Rate Shift Manager/pit Manager, Table Games
1 month ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Shift Manager/Pit Manager, Table Games
4 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Shift Manager/Pit Manager, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Table Games Manager, Ft
4 weeks ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: The Table Games Manager is responsible for the overall smooth operation and management of casino table games operations. Reviews and recommends policy changes to the in accordance with Hard Rock Casino's Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could...
-
Dual Rate Pit Manager/ Supervisor, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: - While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Dual Rate Supervisor/dealer, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Dual Rate Supervisor/dealer, Table Games
2 weeks ago
Ottawa, Ontario, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview:A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment:While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service While...
