Table Games Manager, Ft
4 weeks ago
Overview:
The Table Games Manager is responsible for the overall smooth operation and management of casino table games operations. Reviews and recommends policy changes to the in accordance with Hard Rock Casino's Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.
**Responsibilities**:
- Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
- Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
- Staffing and scheduling of entire Table Games Department efficiently with respect to special events, weather, and business conditions.
- Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
- Works diligently to support Hard Rock's culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Hard Rock Casino and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolves customer related problems in a fast paced environment.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including Hard Rock's business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Hard Rock Casino's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
- Other duties as assigned
- Lives the Brand.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
**EXPERIENCE, EDUCATION, AND CERTIFICATIONS**
- Ten to fifteen years casino experience with a minimum of ten years at management level.
- Must be knowledgeable of all table games Hard Rock's Compliance/Regulations.
- Excellent interpersonal, written and verbal communication skills in English is essential
- Proficiency in a second language (French) is preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
**SKILLS**
- Analytical, observational, organizational, interpersonal and communication skills.
**PHYSICAL DEMANDS**
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
Additional Details:
- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._
-
Casino Shift Manager, Table Games
7 days ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating...
-
Casino Shift Manager, Table Games
1 month ago
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Casino Shift Manager, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Shift Manager/Pit Manager, Table Games
1 month ago
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Shift Manager/Pit Manager, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Casino Shift Manager, Table Games
2 weeks ago
Ottawa, Ontario, Canada Hard Rock International (USA), Inc. Full timeOverview:Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating...
-
Casino Shift Manager, Table Games
1 month ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Casino Shift Manager, Table Games
2 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Casino Shift Manager, Table Games
4 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must e nsure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and...
-
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Canada ISTITUTO MARANGONI Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Ottawa, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Dual Rate Shift Manager/pit Manager, Table Games
1 month ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...
-
Dual Rate Pit Manager/ Supervisor, Table Games
4 weeks ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Pit Manager/Supervisor is responsible for performing the duties of a Floor Supervisor and/or the duties of a Pit Manager, based on their shift assignment: - While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift, which includes employee...
-
Dual Rate Shift Manager/Pit Manager, Table Games
1 month ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
