Casino Shift Manager, Table Games

5 months ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
Reporting to the Table Games Mangaer, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to ensure all available resources are being utilized effectively in order to provide an exceptional gaming experience for our guests, while maximizing product revenue and protecting the brand.

**Responsibilities**:

- Ensure that the gaming floor is managed effectively and efficiently, utilizing available resources in order to provide an exceptional gaming experience for our guests, while maximizing product revenue
- Review and evaluate staffing levels, game spread, product placement, table limits and potential new product, and recommend improvements to the Table Games Manager
- Train, mentor and retain high-quality Pit Managers and Floor Supervisors
- Communicate company and department information to ensure an “in-the-know” team, and follow up regularly to ensure knowledge and understanding
- Continuously evaluate current business levels and conditions that could affect those levels (i.e. special events, weather) and manage resources accordingly
- Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games team members
- Manage team member issues & conflicts, and recommend solutions as needed (i.e. coaching, action plan or termination) to the Table Games Manager
- Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
- Observe and report on the internal security of Table Games operations, identifying activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation
- Ensure prompt and discreet notification to the Table Games Manager of any observation of illegal acts or internal ethics violations. Utilize Surveillance and other resources to document and record such activity if applicable
- Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of used inventory for destruction
- Communicate all relevant operational information to Hard Rock Management in a timely manner, including the daily shift report, player win/loss reports and other operational anomalies or concerns as needed
- Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement
- Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
- Ensure player confidentiality and the protection of guests’ player account information, rewards and credit lines
- Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines
- Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
- Promote positive public relations and create a fun-filled, entertaining and exciting gaming environment for all
- Be ready and available to work all assigned shifts, including evenings, weekends and holidays
- Other duties as assigned
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
**EXPERIENCE, EDUCATION, AND CERTIFICATIONS**
- Successfully complete an interview, outlining all gaming experience
- Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
- Demonstrate and maintain strong ethical standards at all times
- Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures

Minimum Requirements:

- Bachelor’s Degree or Certificate in a related field, or an equivalent combination of education and work experience
- Two (2) years of experience as a Table Games Dual Rate Casino Shift Manager or above
- Five (5) or more years of experience in Table Games as a Dealer, Floor Supervisor and/or Pit Manager for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games
- Experience in high limit pits and high action games preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

**SKILLS**
- Excellent computer skills to include Word, Excel, Outlook, PowerPoint and SharePoint
- Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview & CMP)
- Knowledge of provincial regulations (OLG/AGCO) and rep

  • Table Games Manager, Ft

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: The Table Games Manager is responsible for the overall smooth operation and management of casino table games operations. Reviews and recommends policy changes to the in accordance with Hard Rock Casino's Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could...

  • Dual Rate Shift Manager/ Pit Manager, Table Games

    6 months ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...

  • Dual Rate Shift Manager/pit Manager, Table Games

    6 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...

  • Dual Rate Supervisor/dealer, Table Games

    5 months ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...

  • Dual Rate Floor Supervisor/dealer, Table Games

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...

  • Dealer, Table Games, Part Time

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: The Dealer is responsible for dealing all assigned games, in accordance with the position category as defined below: - The Dealer 1 position requires dealing Blackjack (including variations of Blackjack) and all Novelty Games. - The Dealer 2 position requires meeting the requirements of the Dealer 1 position and of one (1) Core Game. - The Dealer...

  • Dealer - Part Time, Table Games (Experienced)

    5 months ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: The Dealer is responsible for dealing all assigned games, in accordance with the position category as defined below: - The Dealer 1 position requires dealing Blackjack (including variations of Blackjack) and all Novelty Games. - The Dealer 2 position requires meeting the requirements of the Dealer 1 position and of one (1) Core Game. - The Dealer...

  • Casino Host, Full Time

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: The Player Development (Host) builds and maintains relationships with targeted guests through personal contact by phone and in person in order to generate incremental gaming revenues. **Responsibilities**: PRIMARY RESPONSIBILITIES - Assists in the development of incentive programs, host goals, special events and marketing programs. - Telemarket to...

  • Session Manager in Gaming Facility

    5 months ago

    Ottawa, Canada Capital Gaming and Entertainment Centre (Overbrook Bingo Palace) Full time

    The key contact for all gaming activity during the session with knowledge of all gaming positions and accountable for all financial activity related to the gaming operations such as final counts and securing and/or balancing day end deposits. Controls the paper management function. Supervise staff to meet and exceed performance expectations by establishing...

  • Session Manager in Gaming Facility

    5 months ago

    Ottawa, Canada Capital Gaming and Entertainment Centre (Overbrook Bingo Palace) Full time

    The key contact for all gaming activity during the session with knowledge of all gaming positions and accountable for all financial activity related to the gaming operations such as final counts and securing and/or balancing day end deposits. Controls the paper management function. Supervise staff to meet and exceed performance expectations by establishing...

  • Dual Rate Floor Supervisor/dealer, Ft

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...

  • Dual Rate Pit Manager/floor Supervisor, Ft

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...

  • Cage & Coin Shift Manager, Ft

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: **Responsibilities**: PRIMARY RESPONSIBILITIES - Monitor, develop and review all policies and procedures ensuring that operational requirements are being met or enhanced. - Maintain general awareness of gaming operation at all times and comply with all relevant policies and procedures in order to secure company assets. - Manage Cage & Coin...

  • Dual Rate Cage Supervisor

    5 months ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. - Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...

  • Dual Rate Cage Supervisor, Part Time

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. - Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...

  • Vp - Gaming Operations

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: **Make an Impact and Lead with Authenticity: Be our VP of Gaming Operations** Are you the leader who likes to roll up your sleeves and dive headfirst into the world of operations? Do you have a passion to formulate strategies, objectives, policies and plans of the gaming operations? If your answer is a resounding "YES," then join the band and jam...

  • Dual Rate Cage Supervisor/cashier

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. - Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...

  • Count Attendant, Part Time

    5 months ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: The Count Attendant is primarily responsible for the collection and processing of large volumes of currency from Tables Games, Slot Machines and Food and Beverage for reporting purposes. The Attendant provides documentation of counts fulfilling all Gaming and Hard Rock regulatory requirements. **Responsibilities**: PRIMARY RESPONSIBILITIES -...

  • Customer Relations Manager

    5 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: Under the direction of the Director of Marketing, the Customer Relations Manager and his or her team are responsible for providing excellent customer service and maintaining good public relations at our gaming facility. **Responsibilities**: - Responsible for managing the Customer Relations employees, including training, hiring, scheduling,...

  • Surveillance Operator

    5 months ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: Surveillance Operators are responsible for the daily on-going monitoring and observation of casino operations, while ensuring the security and integrity of casino assets, staff and patrons. **Responsibilities**: - Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection,...