Service Desk Coordinator

3 weeks ago

Toronto, Canada Elte Carpets Ltd Full time

**Service Desk Coordinator at Luxury Retailer**:
**WHO WE ARE**
- Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto._ _We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at._ _Our showrooms house a large and diverse selection of furniture, bedding, lighting, accessories, rugs and broadloom as well as decorative plumbing, hardware and boutique items. Elte’s family tradition began over 95 years ago and we continue into our fourth generation with the same excitement and passion for our clients and products._

**WHAT WE ARE LOOKING FOR**

A superstar Service Desk Coordinator who is obsessed with service, creative when it comes to problem solving, goes above and beyond and takes a ‘roll up your sleeve ‘approach to get the job done. You will be responsible for providing the first point of contact for Elte customers and providing resolutions to problems in a professional, timely and cost effective manner. Your missionto ensure customer satisfaction and amazing service.

**ATTRIBUTES OF A GREAT SERVICE DESK COORDINATOR**:

- High sense of urgency with diligent follow up skills
- _ _Outstanding communication skills, both written and spoken, with customers and colleagues_
- _ _Ability to listen and understand a client’s request_
- _ _Task oriented with a strong work ethic and genuine desire to uphold the company vision_
- _ _Excellent time management and organization skills_
- _ _Strong problem solving skills with a solution based approach_
- _ _Accountable and reliable_
- _ _Computer proficient in Microsoft (Outlook, Word)_
- _ _Professional approach_
- _ _Ability to be patient and flexible_
- Exudes enthusiasm and energy for all things retail, service and people
- Professional and is a true ambassador for Elte

**WHAT YOU DO **(among other things):

- Greet and direct clients in the showroom
- Support Sales Associates with the processing of point-of-sale transactions
- Manage phone lines (transfer calls to appropriate individuals within the company)
- Manage and process all incoming and outgoing courier packages, daily mail, and administrative packages
- Support retail operations with managing and organizing of sales tools (i.e., samples, tagging, etc. )

**ADDITIONAL ASSETS**
- _ _Experience in customer service where service was delivered in person and on the phone_
- _ _Experience in retail sales or customer service is a bonus_
- _ _Experience working with luxury clientele_

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

$36,000

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