Customer Service Desk Coordinator

2 weeks ago


Toronto, Canada Elte Carpets Ltd Full time

**WHO WE ARE**

Elte is Toronto's source for considered design for all things home. For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations. Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens, and Home Décor.

**WHAT WE ARE LOOKING FOR**

A superstar Customer Service Desk Coordinator who is obsessed with service, creative when it comes to problem solving, goes above and beyond and takes a ‘roll up your sleeve ‘approach to get the job done. You will be responsible for providing the first point of contact for Elte customers and providing resolutions to problems in a professional, timely and cost effective manner. Your mission to ensure customer satisfaction and amazing service.

**ATTRIBUTES OF A GREAT SERVICE DESK COORDINATOR**:

- High sense of urgency with diligent follow up skills
- Outstanding communication skills, both written and spoken, with customers and colleagues
- Ability to listen and understand a client’s request
- Task oriented with a strong work ethic and genuine desire to uphold the company vision
- Excellent time management and organization skills
- Strong problem solving skills with a solution based approach
- Accountable and reliable
- Computer proficient in Microsoft (Outlook, Word)
- Professional approach
- Ability to be patient and flexible
- Exudes enthusiasm and energy for all things retail, service and people
- Professional and is a true ambassador for Elte

**WHAT YOU DO **(among other things):

- Greet and direct clients in the showroom
- Support Sales Associates with the processing of point-of-sale transactions
- Manage phone lines (transfer calls to appropriate individuals within the company)
- Manage and process all incoming and outgoing courier packages, daily mail, and administrative packages
- Support retail operations with managing and organizing of sales tools (i.e., samples, tagging, etc. )

**ADDITIONAL ASSETS**
- Experience in customer service where service was delivered in person and on the phone
- Experience in retail sales or customer service is a bonus
- Experience working with luxury clientele

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.



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