Hotel Sales Coordinator

3 weeks ago

Toronto, Canada Drake Hotel Properties Full time

The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We wholeheartedly believe that culture and community are the apex of our purpose and are passionate about revitalizing character properties as inclusive hubs for unique and diverse experiences through art, culture and hospitality. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods and invite guests to experience a special blend of bespoke hotel, classic general store, and vibrant local culture, while enjoying great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

**Responsibilities**:

- Identify new leads + prospects, respond to territory-specific sales opportunities, upsell
- Outbound client acquisition in accordance with set targets for monthly outreach
- Comprehensive understanding of hotel inventory, amenities, packages, promotions + policies
- Actively participate in monthly sales strategy sessions
- Coordinate all daytime meetings, large party dining, staffing requests, AV, rentals + venue set up
- Create event BEOS, and group room resumes with accuracy and attention to detail
- Host weekly sales and service meetings for fulsome overview of incoming hotel groups + events
- Obtain + update all details related to hotel groups + events including: billing + deposit collection, reconciliation of events/group hotel stays, final payments/refunds, special requests + more
- Confident about all hotel F&B offerings, catering menus, bar and beverage offerings, venue pricing, configurations and amenities
- Maintain lost business, cancellation, and lead/referral files by distributing to sales manager
- Coordinate and/or participate in sites inspections, and industry / trade functions and shows
- Utilize Property Sales System to track, solicit, and follow up on accounts
- Participate in prescribed Hotel/Brand training and special projects
- Ensure effective yield management for group bookings produced and contracted
- Prepare weekly, monthly, quarterly, and annual reports as required
- Ensure that current and prospective databases are updated and accessible
- Promptly and professionally respond to guest requests and follow up to ensure guest satisfaction
- Other duties as assigned

**Requirements**:

- 1+ year of professional experience in the hotel + event market
- Experience in consistently achieving targets and goals
- Excellent communication and interpersonal skills
- In-depth knowledge of hotel/event-related technological platforms
- Exceptional organizational, negotiation, and guest services skills
- Acute attention to detail
- Autonomous self-starter and team-oriented collaboration skills

**Benefits**

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.

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