Sales and Events Coordinator

5 months ago

Toronto, Canada Silver Hotel Group Full time

**Sales and Events Coordinator**

**What We Offer**:

- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**:

- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, BEO)
- Assist with daily reports, month-end reports, pick up reports, tasks reports related to sales production.
- Assist the Sales Managers with preparation for site tours, collateral requirements and gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.) for client meetings.
- Arrange and co-ordinate meetings, events, and any appointments, filing group contracts as well as documents related to external and internal meetings.
- Manage inventory of promotional items as well as all sales and marketing stationary items for the Hotel.
- Ensures all documents produced, prepared and on time for group bookings events/blocks (i.e., Group resumes, group profiles, rooming lists) and prepares daily file for the Front Desk.
- Enter, retrieve, reconcile, and verify information (e.g., group commissions, leads, third parties) in software involved in the sales process.
- Enter FIT and volume contracts pick-ups at the end of each month in Delphi, and merge FIT & Volume Contracts from Delphi, enter all information from contracts.
- Create FIT & Volume Contracts in Delphi, enter all information from contracts. Assist with creating booking estimates and deposit invoices.
- Assist Sales Managers with collecting deposits from clients, in collaboration with the Front Desk Team.
- Post all deposits/payment in Delphi once payment has been received, in collaboration with the Front Desk Team.
- Answer guest questions about Anndore House and Constantine Restaurant services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Promptly handle phone enquiries to provide immediate attention to customer needs.
- Respond to sales leads for social requests by sending the negotiated rates and discount codes for both Constantine Restaurant and Next Level Space.
- Act as lead catcher for all Restaurant reservations over 12 people for both semiprivate and private events in Constantine Restaurant and Next Level meeting space.
- Attend and organize weekly BEO meetings to ensure all details are in place for the event/specific to Sales Executive detailing events in collaboration with the Restaurant.
- Assist the Hotel with amenities and VIP group clients (upgrades, gifts, etc...) visiting our guest rooms as well as our meeting space and takes an active role in creating personalized attention that follows the Hotel’s guest service vision.
- Mange all contracted room blocks only and handle all logistics pertaining to the group rooms block.
- Engage and keep managers up to date on the group, performance, changes.
- Provide billing and after sales support to guests following the event tenure at the hotel and ensures to respond to complaints from customers when needed.
- Attend monthly Sales Executives Meeting to discuss group performance and procedures. Takes on the complete detailing of certain events in cases where the Sales Manager team members are not required or able to assist.

**What We are Looking for...**
- Hospitality experience or comparable sales experience, hotel environment preferred;
- Proven experience maintaining guest/client relationships;
- A diploma or degree in Hospitality Management or Business is a definite asset;
- Demonstrated ability to interact in a team environment with several divisions/departments;
- Excellent communication skills (written, verbal, listening);
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset;
- Organized, results-orientated, proven time management skills and ability to work under pressure;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations;
- Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required;
- Must be legally authorized to work in Canada.

This hotel is more than a building, the Anndore House has a creative soul wit

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