Application Support Analyst

6 months ago

Montréal, Canada Société Générale Full time

**Responsibilities**:
**ABOUT THE JOB**:
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

Our team operates in an AGILE environment, developing and maintaining software for price and inventory publication, inquiry management, and the seamless processing of electronic trades. This software interfaces with multiple external electronic trading systems and exchanges, including Bloomberg, Tradeweb, BrokerTec Trad-X, MarketAxess, and direct client connections. The position requires a collaborative approach with traders, business analysts, and developers to deliver and support solutions for the trading and sales desks within a DevOps model environment. Excellent communication skills are essential for effective daily interactions with traders, sales, and operations staff.

**What will be your DAY-TO-DAY?**

**Primary tasks include but are not limited to**:

- Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department
- Crisis Management with communication to end-user and senior management
- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
- Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
- Respond to end users within timeframe dictated by the severity of the problem, document and track case histories, issues, and action steps
- Respect internal IT norms, standards and processes
- Timely reporting of production and project status to client and IT management
- Effective and efficient oral and written communication with various audiences at appropriate levels
- Partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
- Partner with development teams (NY/Paris) on release management
- Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
- Effectively manage the Client Relationship with the end user community

**Profile required**:
**Skills and Qualifications**:
**Must Have**:

- Strong analytical skills, follow-up capability and problem-solving ability
- Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
- Flexible and adaptable to new environments. Quickly learns new systems/products
- Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results
- Experience in financial products (Fixed Income) / financial industry business processes / trading system
- Team-oriented, client-focused, and open to different ideas/viewpoints
- Capable of prioritizing tasks and multi-tasking projects
- Thrives in a high-pressure and time-sensitive environment
- Competency in SQL
- Comfortable working on Windows/Unix environments

**Nice to Have**:

- Knowledge of derivative product lifecycle workflow
- Middleware experience (Tibco, RMDS, Ultra Messaging)
- Network experience
- FI/FX functional knowledge
- Agile development methodologies
- Previous experience in a support team facing trader and sales (3 years +)
- Previous experience working with developer or Business Analyst
- Previous experience in financial industry

**Languages**:French and English

**_ Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States_**_._

**Why join us**:
**OUR BENEFITS**:
**WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE**

Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

**Business insight**:
**OUR CULTU

  • Application Support Analyst

    6 months ago

    Montréal, Canada Excelgens Full time

    **JOB DESCRIPTION** Position: APS Support Analyst - IFS UK Department: IT Production - BP2S APS **MISSION AND OBJECTIVES** The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the...

  • Application Support Analyst

    2 weeks ago

    Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: ...

  • Application Support Analyst

    3 months ago

    Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst (Junior)** **About Us**: Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects. **About the Role**: As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth...

  • Application Production Support Analyst

    2 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    Duration: 12 months contract Job Description: The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup...

  • Application Production Support Analyst

    2 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    Duration: 12 months contract Job Description: The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup...

  • Application Support Analyst

    2 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12 months contract The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role...

  • Application Support Analyst

    2 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12 months contract The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role...

  • Application Support Analyst

    1 month ago

    Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst** **technical stack** **UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS** **Your Day-to-Day**: As a key member of our IT feature team, you'll be at the forefront of ensuring smooth operations for our trading desk. **Your role will involve**: - Morning Checks: Starting your day by monitoring production systems...

  • Application Production Support Analyst

    6 months ago

    Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve...

  • Application Support Analyst

    6 months ago

    Montréal, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...

  • Application Support Analyst

    6 months ago

    Montréal, Canada Sii Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...

  • Application Support Analyst

    2 weeks ago

    Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: ...

  • Application Support Analyst

    2 weeks ago

    Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: ...

  • Functional Application Support Analyst

    1 week ago

    Montréal, Canada C.G.I. Full time $75,000

    Functional Application Support AnalystAbout the Role:We're seeking a talented and dedicated Functional Application Support Analyst to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and Investor Solutions...

  • Functional Application Support Analyst

    1 week ago

    Montréal, QC, Canada C.G.I. Full time

    **Functional Application Support Analyst** **About the Role**: We're seeking a talented and dedicated **Functional Application Support Analyst** to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and...

  • Structured Finance Analyst

    6 months ago

    Montréal, Canada C.G.I. Full time

    Structured Finance Analyst - Application Support **Responsibilities**: - Respond to user inquiries and resolve incidents according to SLAs. - Document and track incidents, maintain backlog tickets, and communicate updates. - Partner with global support teams and participate in automation initiatives. - Understand loan operations, regulations, and...

  • Application Support Analyst

    6 months ago

    Montréal, Canada Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...

  • Application Support Analyst

    6 months ago

    Montréal, Canada C.G.I. Full time

    **WHAT WILL BE YOUR DAY-TO-DAY?** A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation. Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project...

  • Application Support Analyst

    6 months ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! **Responsibilities**: - Work closely with business...

  • Application Support

    6 months ago

    Montréal, Canada C.G.I. Full time

    **Responsibilities**: - Maintain and troubleshoot equity & derivative risk engine for traders & risk analysts. - Collaborate with Paris development teams for issue resolution. - Ensure platform stability & timely report status updates. - Continuously learn & develop financial expertise. **Requirements**: - 3-5 years support analyst experience. -...