Application Support Analyst

3 months ago

Montréal, Canada Société Générale Full time

**Responsibilities**:
**ABOUT THE JOB**:
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

Our team operates in an AGILE environment, developing and maintaining software for price and inventory publication, inquiry management, and the seamless processing of electronic trades. This software interfaces with multiple external electronic trading systems and exchanges, including Bloomberg, Tradeweb, BrokerTec Trad-X, MarketAxess, and direct client connections. The position requires a collaborative approach with traders, business analysts, and developers to deliver and support solutions for the trading and sales desks within a DevOps model environment. Excellent communication skills are essential for effective daily interactions with traders, sales, and operations staff.

**What will be your DAY-TO-DAY?**

**Primary tasks include but are not limited to**:

- Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department
- Crisis Management with communication to end-user and senior management
- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
- Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
- Respond to end users within timeframe dictated by the severity of the problem, document and track case histories, issues, and action steps
- Respect internal IT norms, standards and processes
- Timely reporting of production and project status to client and IT management
- Effective and efficient oral and written communication with various audiences at appropriate levels
- Partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
- Partner with development teams (NY/Paris) on release management
- Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
- Effectively manage the Client Relationship with the end user community

**Profile required**:
**Skills and Qualifications**:
**Must Have**:

- Strong analytical skills, follow-up capability and problem-solving ability
- Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
- Flexible and adaptable to new environments. Quickly learns new systems/products
- Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results
- Experience in financial products (Fixed Income) / financial industry business processes / trading system
- Team-oriented, client-focused, and open to different ideas/viewpoints
- Capable of prioritizing tasks and multi-tasking projects
- Thrives in a high-pressure and time-sensitive environment
- Competency in SQL
- Comfortable working on Windows/Unix environments

**Nice to Have**:

- Knowledge of derivative product lifecycle workflow
- Middleware experience (Tibco, RMDS, Ultra Messaging)
- Network experience
- FI/FX functional knowledge
- Agile development methodologies
- Previous experience in a support team facing trader and sales (3 years +)
- Previous experience working with developer or Business Analyst
- Previous experience in financial industry

**Languages**:French and English

**_ Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States_**_._

**Why join us**:
**OUR BENEFITS**:
**WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE**

Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

**Business insight**:
**OUR CULTU

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