Application Support Analyst
1 week ago
About the Company:
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices:
Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.
We are looking for an application support analyst to work with one of our clients, an Investment Bank based in Montreal.
Role Overview :
The team is responsible for maintaining and supporting applications under the scope of North America Business Lines.
The team aims to maintain the integrity, stability and continuity of the supported platforms, with the main objective of safeguarding the availability of the applications at the start of every business hours.
The team thrives to implement the standard IT Policies in line with the GROUP standards. The teams is always ensuring to comply with the IT Security policies enforced by the group.
Key responsibilities:
The responsibilities of this role include, but are not limited to :
- Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases, standards, and patches.
Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning, architecture and disaster recovery procedures for the supported platforms.
- Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
Participate in governance and audit initiatives and support the resolution of non compliance findings.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
Participate in global projects working with teams worldwide.
Required Qualifications and Skills:
Must have :
- Minimum 5 years’ experience in application production support
- Experience with UNIX, Linux and Shell Scripts.
- Experience with Oracle, SQL and PL/SQL.
Experience with Windows servers.
- Knowledge in Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc
- Must be able to work flexible hours (morning shift, evening shift, weekend support).
- Strong problem-solving skills.
- Ability to work under pressure to support critical 24x7 production platform)
Nice to have :
- Experience in working with geographically diversified teams.
- Knowledge of ITIL Framework
- Experience working with Dynatrace
- Experience using Excel for data analysis and reporting
LANGUAGE:
English:
mandatory
French:
a strong asset
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