Technical Account Manager

3 weeks ago

Laval, Canada Voysis IP Solutions Full time

As Technical Account Manager, you will:

- Update current client list
- Respond to incoming requests from current clients and business partners and respond in a timely manner
- Coordinate appointments and schedule meetings with current clients
- Assess the business potential of existing clients
- Follow up with current clients (comments, feedback, questions, etc.)
- Manage the daily relationship with existing customers
- Maintain up-to-date information in CRM
- Provide clients with technical feedback
- Be available and provide support for client escalations
- Coordinate and present at annual seminars (demo/upgrade)
- Ability to sell banked hours / Sell MACs
- Take part in monthly/trimestral conference calls
- Support Sales with demo of products.
- Escalation and engaging Mitel TAM and Voysis L3

**Please note, as this is a new role, the duties and responsibilities might be adjusted.**

**Requirements**:

- Technical Bachelor's degree, DEC or equivalency completed
- Technical Mitel knowledge an asset
- Experience as a Solutions’ Architect
- MiContact Center Knowledge an asset
- MiCollab knowledge an asset
- 1-2 years’ experience in customer service, business development, sales an asset
- Experience with Toronto clientele an asset
- Fully bilingual in both oral and written (French-English) - Mandatory
- Excellent computer skills (MS Office, Sales Force, etc.)
- Good knowledge of telecom products: IP phone systems, cloud solutions, mobility, contact call center, recording etc.

**Personal qualities**
- Autonomous, good judgment, organized
- Motivated and determined
- Ability to work under pressure

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