Strategic Account Manager

2 weeks ago

Laval, Canada Applied Industrial Technologies Full time

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Strategic Account Manager. This position will support strategic clients located predominantly in Quebec. This individual can be based out of **any of our main branches within Quebec or Ontario**.

**Applicants will need to be fully Bilingual; French and English**

**Key Responsibilities**:

- Lead the planning, coordination, and implementation of product and service sales growth activities at existing and targeted Strategic Account (SA) clients.
- Proactively position AIT Canada to retain and renew existing SA client agreements without the agreement being put out to bid.
- Actively engage with, and support, VP’s, Directors, and Regional Managers during the sales planning process and sales cycle as it relates to growing revenue and margin at existing and targeted SA clients.
- Oversee the effective management of all client RFP’s and unique SA client site specific project requirements in conjunction with field sales/operations teams and corporate operations teams.
- Oversee / support efforts to research, evaluate, and establish new Strategic Account agreements; coordinate and manage implementation activities, collect data from clients, branches and regional personnel to assess client potential and feasibility of client opportunities.
- Ensure that SA sales and profit margin targets are achieved, involving other AIT personnel as required, to support these efforts.
- Conduct quarterly & annual performance reviews with assigned clients and proactively report on & document performance level gaps - both internally and externally.
- Maintain strong relationships with existing SA client personnel, at all levels, and key suppliers to ensure that the terms of our SA agreement are both supported and adhered to.
- Proactively develop new relationships with targeted SA client personnel, at all levels, to position AIT Canada to successfully grow market share, revenue and profit.
- Support AIT’s efforts to refine Canada’s SA targeting and selling activities in conjunction with the Director, Strategic Accounts.
- Support efforts to promote and improve AIT Canada’s supply chain management services and critical asset management services, such as: Integrated Solutions, E-Commerce Solutions, Inventory Management Services, IIoT Solutions, OEM & Technical Services, Shop & Field Services.
- Support efforts to promote and improve AIT Canada’s technical/reliability improvement services such as Applied’s Engineering & Project Management Services (Tech Services), Mechanical and Fluid Power Repair Services and Lubrication Services.
- Produce AIT or customer required reporting

**Education & Experience**:

- Minimum of 7 years of progressive industry experience (direct or similar industry) is a strong asset; ideally in a sales or management role with large complex accounts
- Post-secondary education in a technical discipline or equivalent industry experience - asset
- Proven track record of success with large customers and complex product/service mixes, with demonstrated ability to influence stakeholders at senior levels
- Demonstrated success in project management with the ability develop, organize and manage multiple initiative while collaborating with internal resources
- Past experience with data analytics and critical asset reliability is an asset

**Required Technical Skills, Knowledge and Attributes in Action**
- Demonstrated ability to influence and successfully execute in a cross functional manner with multiple stakeholders both internally and externally
- Strong written and verbal communication skills with the ability to convey clear strategic messaging both verbally and in writing
- High level of personal accountability; High ethical and integrity standards
- Superior collaboration skills including the ability to advise, integrate and act upon the unique requirements of stakeholders at all levels.
- Ability to establish credibility with customers, technical resources and company leadership by building strong relationships and delivering on requirements
- Prioritization and organizational skills with the attention to detail required for managing multiple priorities, deadlines and key deliverables at the same time
- Ability to create professional presentations
- Ability to manipulate spreadsheet data, including the creation of charts and pivot tables

**Working Conditions**
- Position has opportunity to be based in any of our main branches located within the province of Quebec or Ontario.
- Approximately ~20% travel within the province as well as occasional travel within Canada required

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

- Competitive compensation and bonus opportunities
- Health, vision, and dental coverage, RRSP w/ company match
- Paid

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