Account Manager

2 weeks ago

Laval, Canada Invictus Direct Full time

Company:

Our client is a leading software solutions company specializing in the Industrial Automation marketplace. With a strong commitment to innovation and customer satisfaction, they are dedicated to providing cutting-edge software solutions that enhance operational efficiency and drive business success.


Description:

Our client is seeking a dynamic and results-driven Account Manager to join their team. The successful candidate will play a pivotal role in driving sales growth by providing technical expertise, exceptional customer support, and fostering long-term relationships with clients. Reporting to the Regional Director of Sales, the Account Manager will be instrumental in managing and nurturing existing accounts, up-selling and cross selling existing accounts, delivering product demonstrations, providing comprehensive support to clients, and occasionally developing new business opportunities.

  • Maintain and nurture existing business accounts, while upselling and cross selling when possible.
  • Collaborate with the sales team to develop and implement effective sales strategies and initiatives.
  • Provide technical expertise and product knowledge to customers, addressing inquiries and offering solutions tailored to their specific needs.
  • Conduct product demonstrations and presentations to showcase the features and capabilities of our client's software solutions.
  • Deliver technical training sessions to clients, ensuring they are equipped with the necessary skills to maximize the value of our products.
  • Collaborate with cross-functional teams, including product development and customer support, to address technical issues and enhance product offerings.
  • Identify and develop new business opportunities through proactive prospecting and lead generation efforts.
  • Maintain accurate records of sales activities, customer interactions, and pipeline opportunities in CRM systems.
  • Stay abreast of industry trends, market developments, and competitor activities to inform sales strategies and product enhancements.


Qualifications:

  • Minimum of 3 years of Account Management experience within the Industrial Automation industry.
  • Excellent communication skills, both written and verbal.
  • Experience with CRM software considered an asset.
  • University/College Degree is mandatory.
  • Bilingual English/French.

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