Manager, Outreach and Shelter Facilities

2 weeks ago

Hamilton, Canada Mission Services of Hamilton Full time

JOB POSTING

Women’s Services

Inasmuch House

Manager, Outreach and Shelter Facilities

Full-Time, Permanent

Wage $57,874.59 to $65,138.37Annually

(Plus Benefits & RRSP) *

Posting No. MS0484

:
Working from an anti-racist, anti-oppressive, trauma informed, and intersectional feminist framework, the Manager, Outreach and Shelter Facilities will work closely with the Director, Women’s Services, the Manager, Shelter Logistics, and the Manager, Residential Programming to provide oversight, direction and management to ensure the safe and effective daily operation of the shelter. The Manager, Outreach and Shelter Facilities will also supervise and manage the Outreach Programs and resources as it pertains to the delivery of services to service users, in keeping with the organization’s mission, vision and values.

KEY RESPONSIBILITIES:

- Provide management and oversight of all Outreach Programming
- In consultation with the Director, Women’s Services and Director, Facility Services manage the day-to-day facility related operations including the coordination of repairs/renovations and special projects in a proactive and timely manner
- Work in collaboration with other Women’s Services’ Management and People, Culture and Communication Department, regarding job postings and interviewing of unionized staff members
- Provide orientation, training and supervision to staff, students and volunteers in the Outreach Programs at Inasmuch House in accordance with internal policies and procedures, the collective agreement, relevant legislation, and existing cross sector protocols
- Manage unionized Outreach Program staff within the terms of the Collective Agreement
- Manage Women’s Services Transitional Housing units and program (e.g. Hope House)
- Report to the Director, Women’s Services on the progress of Outreach Programming and shelter operations by providing weekly detailed updates at management meetings and quarterly written reports
- Participate in on-call rotation providing consultation and support to staff on shift in a 24/7 setting; this can include submitting MCCSS Serious Occurrence reports as needed in a timely manner
- Participate in the planning, development and evaluation of Outreach Programs in collaboration with the Director, Women’s Services
- Ensure the provision of quality supports and services including Women’s Services’ policy and procedure development in accordance with organizational policies and procedures, MCCSS Shelter Standards, all relevant legislation and cross-sector protocols
- Work in collaboration with the Manager, Residential Programming to implement integrated anti-oppressive anti-racist advocacy-oriented, person-centred and trauma-informed services including individual and group supports
- In collaboration with Women’s Services’ management, participate in staff development, including capacity building and performance management
- Ensure keeping of systematic records, including accurate service user files and relevant statistics, for all Outreach programs and provide reports in consultation with Women’s Services’ Administrative Assistant as required
- Act as a liaison, with the Union and attend Union meetings as requested by the Director, Women’s Services
- Attend sector committee meetings within the Violence Against Women and women’s homelessness sectors in Hamilton, as approved by the Director, Women’s Services, and report-back at management meetings
- In consultation with the Director, Women’s Services, develop, identify, and communicate trainings, public speaking engagements, or any other events requiring Women’s Services’ staff attendance, including tracking, confirmation, People, Culture and Communication reporting and follow up
- Manage all Inasmuch House Serious Occurrence Reports and Incident Reports, ensuring completion of Investigation, and review sections prior to submitting to Director, Women’s Services
- Act as a certified member of the Women’s Services Joint Health and Safety Committee and participate in required meetings, trainings and workplace inspections
- Work safely, identify and report any health and safety concerns, and always follow Mission Services workplace health and safety policies and procedures
- Additional duties as required to ensure the continuation of service delivery

QUALIFICATIONS:

- Minimum diploma in Social Service Work, or related field
- Preference for degree in Social Work, Women’s Studies, or Assaulted Women and Children Counsellor and Advocate Studies, or related field
- Minimum two (2) years of supervisory, management and/or leadership experience
- Preference for three to four (3-4) years of supervisory, management and/or leadership experience
- Experience managing within a unionized environment is an asset
- Experience working in a shelter environment or outreach setting is an asset
- Excellent crisis intervention skills
- Excellent time management and organizational skills
- Excellent interpe

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