Newcomer Outreach and Engagement Officer

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Newcomer Outreach and Engagement Officer** Status**:Full Time

**Hours**: 35 hours/week; Monday to Friday

**Home Campus**:Fennell

**Pay Band**:G

**Pay Rate**:$30.87

**Posting Date**:August 24th, 2023

**Closing Date**: August 30th, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Newcomer Outreach and Engagement Officer**

Under the direction of the Manager, Newcomer Training Projects the incumbent supports Mohawk College’s Programs for Newcomers by recruiting and engaging newcomer clientele in the Language Instruction for Newcomers to Canada (LINC), Enhanced Language Training (ELT), Occupation-specific Language Training (OSLT) programs, Workplace Preparation Program (WPP), Bridge to Work in Community Services (BTW), and other newcomer-focused training projects.

The incumbent provides a high quality standard of service, recognizing the diverse range of needs of the adult newcomer population. The incumbent will work collaboratively with faculty and staff to promote all programs for newcomers within the Hamilton community. The key responsibility of this position is to provide appropriate information about the programs to partner agencies within Hamilton, and to plan and implement marketing and engagement strategies for the purposes of promoting growth of the aforementioned programs.

**RESPONSIBILITIES**

Duties include, but are not limited to:
**Community Outreach Activities**:

- Promote all Programs for Newcomers through community relations and partnerships.
- Provide appropriate information on program requirements and benefits to potential clients.
- Monitor Mohawk College’s internal programs and external activities for promotion opportunities.
- Maintain Learn English at Mohawk Facebook, Twitter, and other social media channels and website.
- Coordinate and facilitate regular information sessions for potential clients.
- Receive incoming inquiries from the community and triage as appropriate.

**Marketing activities**:

- Collaborate with Programs for Newcomers team in developing and implementing outreach and engagement plan for prospective students and other stakeholders.
- Develop and share appropriate marketing materials to promote ongoing programs, workshops and special events.
- Create and execute social media and general marketing plans for course offerings, special events and community events.
- Maintain “Programs for Newcomers” website, including LINC student blog posts.

**Promote and coordinate activities to engage students**:

- Support program staff in planning for internal workshops and events that enhance the student experience.
- Promote internal events and learning opportunities to students through social media, presentations, and e-newsletter distribution.
- Support LINC student council, Newcomer Voices student committee, Lunch and Learns, Common Hour, Wellness Connect, and other student engagement activities.

**Other duties as assigned.**

**QUALIFICATIONS**

The successful applicant must have:

- A minimum of three year diploma in Marketing, Communications, Graphic Design, or related discipline, or equivalent combination of education and experience.
- Experience working with Newcomers to Canada.
- Knowledge of content web management systems.
- Experience managing social media and with media relations.
- Extensive experience in community outreach and involvement with the newcomer community in Hamilton.
- Able to work independently and within a team.
- Exeptional attention to detail, flexible and able to adapt to changing demands and pressures.
- Available to work flexible hours including evenings and weekends.
- Fluency in a second language (Arabic, Hindi, Spanish, Chinese, Farsi) is an asset.
- Exceptional customer service experience is a must. Position requires highly developed communications and promotional skills to support and facilitate outreach and marketing activities, discuss and resolve problems, and prepare documents and reports.
- Knowledge of anti-oppressive practice or comparable concepts is an asset.
- Project management skills that include organizing, multi-tasking, prioritizing and meeting deadlines.
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and b

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