Rapid Mobile Case Manager

3 weeks ago

Hamilton, Canada Good Shepherd Centres Full time

HOURS - Tuesday- Saturday - 10am - 6pm

Who We Are

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd - Family Centre Hotel Overflow Program

How You Will Make an Impact

The Rapid Mobile Case Manager will provide support to families staying in City funded overflow hotel spaces.

  • Duties include Assessment, intake, housing-based case management, crisis prevention and intervention, supportive counselling, education, advocacy, accompanying families on apartment viewings, facilitating long term housing success, and linkages with other community services
  • Maintain safety and security for all families staying in the hotels by ensuring all overflow hotel policies are followed by clients of the overflow hotel program and safety plans are completed when needed
  • Work closely with emergency shelters and the City of Hamilton to provide timely access and prioritization of available shelter beds to families most in need
  • Possess an in depth understanding of trauma, violence against women issues, and harm reduction principles is required
  • Individuals will work from a strengths-based, trauma informed model of service and within an anti-racist/anti-oppressive framework

What You'll Bring to Our Team

  • Minimum of 2 years' experience working in community outreach or emergency shelter
  • Post-secondary education in social services or a related field
  • Demonstrated knowledge of community resources and the emergency shelter system
  • Excellent written and oral communication, team-building, negotiating and problem-solving skills required
  • Valid CPR and First Aid Certification
  • Ability to work well independently but also cooperatively with community stakeholders and co-workers
  • De-escalation, conflict resolution, and non-violent crisis intervention skills are an asset
  • Valid G Driver's license required
  • Fluency in French and/or a language in addition to English preferred
  • Demonstrated ability to work with individuals with diverse and complex health and psycho-social needs
  • Excellent time management skills and the ability to work independently in client homes and community settings
  • Computer literacy including: Word, Excel
  • Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at .

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.



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