Account Manager, Inside Sales

5 months ago

Mississauga, Canada Southwire Company LLC Full time

If you are looking to grow your career by digging your hands into various aspects of wire and cable manufacturing in a fun, innovative and diverse culture, then this is the job for you

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?

Location: Mississauga, Ontario

Role Type: Hybrid

Travel Requirements: In this position, you must be able to travel throughout Canada, the United States, and Mexico as may be required from time to time.

**Southwire Job Description**:
The Account Manager will act as primary contact in support of assigned customers for all steps in the customer order process including pre and post-sale activities.

**Key Responsibilities**:

- Builds and maintains a strong relationship with the assigned customers to grow and retain business, promote revenue growth opportunities and maintain positive internal working relationships to ensure excellent customer service and satisfaction.
- Quote prices, availability of products along with follow-up on quotes utilizing established guidelines and processes.
- Order entry, communication of order confirmations, communication of status of deliveries and backorders, returns, credits and disputes.
- Coordinate with sales teams and product managers on large quotes to balance opportunity with capacity and growth objectives.
- Take initiative to investigate and coordinate assistance from sales team, technical support and/or product managers to resolve customer inquiries.
- Responds quickly to changing customer needs and requirements.
- Independent decision-making skills exemplifying good business acumen and ethics.
- Utilize telemarketing skills to enhance customer relations and build rapport. Proactively contact key customers to generate inquiries and opportunities.
- Eager and willing to become familiar with all aspects of Southwire’s products and services.

**Education, Experience and Skills**:

- Minimum Education Level - Bachelors
- Years of Experience - 5+
- Field of expertise - Prior Inside Sales/Wholesale/Business to Business is preferred.

Other:

- College/University Degree or a combination of education and experience is required.
- Bilingual, English/French, is an asset.
- Prior inside sales experience is preferred.
- Knowledge of Electrical and Hardware industries is an asset but not mandatory.
- Must possess excellent organizational and project management abilities, along with exceptional interpersonal, verbal and written communication skills.
- Proficiency with Microsoft Office Suite Applications including Excel, PowerPoint and Word is required.
- Independent decision-making skills exemplifying good business acumen and ethics.
- Accuracy focused, detail-oriented and self-motivated.
- Proven accountability, dependability, and consistent follow-through with customer needs.
- Must possess problem-solving skills, including the ability to provide sound solutions to market challenges and customer needs.

**Competencies**:

- Nimble Learning- Customer Focus- Plans and Aligns- Collaborates- Balances Stakeholders- Action Oriented- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Pension Plan
- Personal Days
- Long & Short-Term Disability
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave Top Up
- & More

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