Current jobs related to Technical Support - Edmonton - RAM Elevators and Lifts

  • Technical Support Specialist

    6 days ago

    Edmonton, Alberta, Canada GAM Technical Services Full time

    Company Overview">GAM Technical Services is a dynamic company that prides itself on fostering a fun and casual work environment. We believe in encouraging continuous learning and providing opportunities for our employees to grow and develop their technical skills.">About the Role">We are seeking a highly motivated and experienced Technical Support Specialist...

  • Junior/intermediate Technical Support Specialist

    7 months ago

    Edmonton, Canada GAM Technical Services Full time

    Salary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...

  • Junior/intermediate Technical Support Specialist

    5 months ago

    Edmonton, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Technical Support

    4 hours ago

    Edmonton, Canada RAM Elevators and Lifts Full time

    **About us** RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 60, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof...

  • Technical Support

    2 months ago

    Edmonton, Canada Burckhardt Compression (Canada) Ltd. Full time

    Burckhardt Compression was founded in 1844 as a mechanical workshop and, in 2024, will be celebrating its 180th anniversary. Today, Burckhardt Compression is a worldwide market leader for reciprocating compressor systems and the only manufacturer and service provider that covers a full range of reciprocating compressor technologies and services. Within...

  • Technical Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada GAM Technical Services Full time

    Job DescriptionAt GAM Tech, we're committed to providing unmatched customer service, comprehensive IT support, and innovative solutions for clients across Alberta and Canada.OverviewWe're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic, and healthy work environment where our...

  • Technical Support Lead

    7 months ago

    Edmonton, Canada Insignia Software Corporation Full time

    **Title**: Technical Support Lead **Company**: Insignia Software **Positions**: 1 **Job type**: Permanent, In office **Hours**: 8-5pm, M-F **Languages required**: English **About the position**: **Who we are**: We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone....

  • Technical Support Analyst

    2 days ago

    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Technical Support Team Lead, the Technical Support Analyst is responsible for providing onsite tier 2 technical assistance for all aspects of Desktop Services to Finning (Canada) personnel. Work with key users in the branches\departments to oversee &...

  • Technical Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada CANUS ADVISORS LTD. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at CANUS ADVISORS LTD.About the RoleThis is an on-site position, and the selected candidate will be required to work at our physical location. The role involves providing technical assistance and support to users experiencing difficulties with computer...

  • Electrical Technical Support

    2 weeks ago

    Edmonton, Canada RAM Elevators and Lifts Full time

    RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support. **About the Role** RAM's Technical Support is responsible for troubleshooting problems and helping dealers...

  • Technical Support Associate

    7 months ago

    Edmonton, Canada Aslan Computer Systems Full time

    **Aslan Computer Systems** **Job Title: Technical Support Engineer** **Compensation: $56,000+** **Reports to: Service Manager** **Department: Service and Support** **How people describe you**: You have a keen ability to problem solve and research hard-to-find answers. Your communication skills are respectful, and you interact with people on their level....

  • Electrical Technical Support

    4 days ago

    Edmonton, Canada RAM Elevators and Lifts Full time

    RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support. **About the Role** RAM's Technical Support is responsible for troubleshooting problems and helping dealers...

  • Electrical Technical Support

    2 weeks ago

    Edmonton, Canada RAM Elevators and Lifts Full time

    RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support. **About the Role** RAM's Technical Support is responsible for troubleshooting problems and helping dealers...

  • Electrical Technical Support

    1 day ago

    Edmonton, Canada RAM Elevators and Lifts Full time

    RAM is a leading Canadian manufacturer of superior elevating devices for both residential and low-rise commercial use across Canada and the United States. Founded in 1987, our vision has been to engineer and manufacture impactful accessibility solutions without aesthetic compromise. **About the Role** RAM's Technical Support is responsible for...

  • User Support Technician

    7 months ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • Technical Support Supervisor

    7 months ago

    Edmonton, Canada Caliph Digital Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Private company, corporation or industry **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and...

  • Technical Support Supervisor

    3 months ago

    Edmonton, Canada Caliph Digital Ltd. Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Private company, corporation or industry - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research...

  • Technical Support Supervisor

    8 months ago

    Edmonton, Canada Caliph Digital Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...

  • Technical Support Supervisor

    7 months ago

    Edmonton, Canada Caliph Digital Ltd. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Work setting**: - Private company, corporation or industry **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and...

  • Technical Support Supervisor

    4 days ago

    Edmonton, Canada ONE SOLUTION CONSULTANCY SERVICES Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to...

Technical Support

7 months ago

Edmonton, Canada RAM Elevators and Lifts Full time

**About us**

RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 65-70, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof their properties. From veterans to executives to future-thinking developers and businesses, RAM’s clientele sing the company’s praises thanks to their products’ ease of use, flexible configurations and stellar customer service.

**About the role**

**Responsibilities**
- Responsible for handling all Technical Support calls and queries from customers and dealers which include:

- Providing friendly and helpful customer service over the phone and through
- Supporting dealers in installing new products through technical support over

the phone.
- Supporting trouble shooting and repairs of products over the phone.
- Troubleshoot and provide technical support to the field installation team.
- Provide onsite technical support and troubleshooting as required.
- Parts order review and processing
- Creating/ documenting processes and procedures to simplify customer support.
- Participate in field installations as and when required for training purposes.
- Other technical support activities assigned by the Team Lead/Management.**Skills & Qualifications**:

- Must have at least 3-4 years customer service experience
- Must be able to communicate clearly and fluently in English on the phone.
- Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.
- Knowledge of electronics, component identification, troubleshooting, understanding basic circuits is an asset
- Experience and working knowledge of the lifts and elevators is an asset
- Proficiency in Microsoft Office, Electra & AutoCAD 2D software is a added advantage
- Ability to communicate clearly in written and spoken English is required
- Strong interpersonal and teamwork skills

**Educational Qualification**:

- Technologist's or Diploma equivalency in Mechanical, Electrical, Electro -Mechanical

**Competencies**: Communication, Interpersonal Skills, Problem Solving, Organization Skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T5S 2J4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you authorized to work in Canada?

**Experience**:

- working in the manufacturing or elevator industry: 1 year (preferred)
- customer service: 2 years (required)

Work Location: In person