Technical Support Specialist
4 days ago
We are seeking a skilled Technical Support Specialist to join our team at CANUS ADVISORS LTD.
About the RoleThis is an on-site position, and the selected candidate will be required to work at our physical location. The role involves providing technical assistance and support to users experiencing difficulties with computer systems.
Responsibilities- Respond to user inquiries and resolve technical issues in a timely and efficient manner.
- Consult technical manuals, guides, and other resources to research and implement solutions to complex problems.
- Provide training and advice to users on various technical topics.
- Maintain a log of problems and solutions for reference by other technical support analysts.
- Offer business systems, network, and Internet support to users.
- Bachelor's degree in a relevant field.
- At least 5 years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A competitive salary: $80,000 - $100,000 per annum.
- Dental, health care, and vision care benefits.
- Bonus structure based on performance.
- Free parking available.
- Learning/training opportunities paid by the employer.
- Subsidised public transportation.
- Team building opportunities.
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