Technical Support Supervisor

3 weeks ago


Edmonton, Canada Caliph Digital Ltd. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Work setting**:

- Private company, corporation or industry
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Linux
- HTML editing software
- Salesforce
- JavaScript
- MS Office
- PHP
**Other benefits**:

- Free parking available
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week



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