Showroom Development Supervisor

3 days ago

Burlington, Canada Marks Supply Inc Full time

**Celebrating 60 years in business**

**Who we are**

With nine wholesale branches and three luxury showrooms throughout southwestern Ontario, Marks Supply is a leading supplier of top-quality Plumbing, PVF, Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch's Supply, a leading U.S.based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.

What differentiates us from other wholesale distributors is our people and the deep commitment they have to sharing the best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pros Program, we set our teams up for success, knowing they are the foundation our success relies on. Joining us now is a chance to play a critical part in our next phase of growth and the confidence to know we will take you on that journey with us.

**Who we need**

We are looking for a sales and people leader who wants to take ownership for growing the revenue and profitability of our Watermarks showrooms, creating targeted campaigns, raising awareness, and building industry relationships. In addition, you will lead and foster a service-driven team, instilling a high standard of customer service, building out your team's strengths, and working directly in the Showroom with them.

**What's in it for you**

**What you will do**:

- Grow the business. You will create a sales plan focusing on revenue and gross profit increase for the Etobicoke and Burlington locations. You will:

- Cold call custom home builders, Contractors and high-end designers to generate leads and outside sales.
- Develop a customer target list to attract business, create a tracker, and report activities to the Regional Manager.
- Create and schedule events and promos targeting the building and design industry to generate awareness of Watermarks Showrooms.
- Participate in relevant Trade networking events.
- Travel within an agreed sales territory to meet prospects and customers.
- Build and maintain relationships with new and repeat customers.
- Maintain the Showrooms. You will supervise showroom personnel, monitor cleanliness and functioning of all equipment, highlight new products, maintain procedures manual, and update inventory. You will create job quotations and support staff to effectively convert bids into orders. You will manage vendor returns and keep the defective queue clear and current.
- Promote superior customer service and showroom profitability. You will manage customer concerns quickly and professionally. You will keep customers and staff up to date on new products, coordinating seminars and introductions.
- Lead and supervise staff. You will build positive relationships and promote an environment of collaboration and support. You will:

- Coach and empower your staff to do their best work, removing roadblocks, and offering insights as you frequently work on the floor with them.
- Ensure staff receive proper training on products and development of skills to maximize their efficiencies and support their growth.
- Inspire your team to problem solve and strive for the next level in performance - and recognize those accomplishments.
- Be involved in hiring, scheduling, vacation coverage, payroll, and performance reviews on a day-to-day and annual basis.
- Collaborate with the Regional Manager. You will provide updates regarding promotional campaigns, customer traffic, sales growth, and staffing and training needs. You will ensure the implementation of company processes to enhance branch profitability.
- Foster a positive culture. You will instill in your team, and hold yourself accountable to, high customer service standards, job performance, professionalism, and a commitment to continuous development. You will support and promote the company's Core Values of Personal Excellence, Teamwork and Achievement.
- Safety practice. You will be responsible for the Health and Safety program in the Showroom and maintain your First Aid certification. You will communicate all health and safety policies, procedures, near miss incidents, etc., to the team. You will demonstrate health & safety leadership by ensuring that workers follow safe work practices, including wearing safety shoes when handling products, when performing their required tasks. You will report and document all incidents.

**What you bring**:

- The customer service and sales experience. You have experience in outside sales and business development, with progress into a lead or manager role. You have worked in the home building, design, HVAC and plumbing industry or in a related showroom environment. You are solution-oriented and goal-driven with an ability to achieve strategic objectives and inspire others to do the same. You can build trust wi

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