Assistant Manager, Transit Passenger Amenities

7 months ago

Kitchener, Canada Region of Waterloo Full time

**Job Req ID**:703**Department**:Passenger Facilities and AmenitiesAssistant Manager, Transit Passenger Amenities & Maintenance

**Job Number**:703**Job Type**: Full-Time
- **Location**: 85 Chandler Dr - Transit-Chandler Dr Mtce Fac
- **Job Category**: Transportation
- **Number of Positions**:1
- **Department**: Passenger Facilities and Amenities
- **Division**: Transportation Services
- **Hours of Work**: 35
- **Grade**: Management/Management Support Grade 06
- **Salary Range**: $87,451.00-$109,309.20 annually**Our Story**:

- Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.- This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.The Role
Assists to manage the operation, maintenance, and security of transit terminals, stations, bus stops (approximately 2700), garages, and operation centres. Manages administrative support for the Section.
Duties/Responsibilities
- Supervises Coordinators of On-Street Passenger Amenities, Administrative Assistants (Transit Maintenance), and students.
- Works with the insurance pool and lawyers for claims related to properties (e.g., bus stops, terminals, stations).
- Manages contracts for intercity bus companies operating from Regional properties. Communicates construction, systems, and operational issues to same.
- Manages contractors for garbage collection; winter maintenance; installation and maintenance of shelters and benches; notice installations at bus stops, stations, and terminals; vending machines; and maintenance of the Sportsworld Crossing Station (owned by the Ministry and Metrolinx).
- Manages uniform ordering and distribution for the Section.
- Works with Facilities to maintain transit facilities, including construction, projects, and daily maintenance.
- Manages creation and closing of facilities management system work order process.
- Manages detours for transit services, including creation of detours, communication to staff and the public, and representing the Section on road construction project teams.
- Responds to inquiries and resolves complaints related to bus stops, stations, terminals, and detour routing. Coordinates with Fleet to resolve vehicle-related complaints.
- Creates and implements staffing, vacation, and sign up schedules for 24/7 operations in the Section, and assigns work on statutory holidays.
- Prepares and administers an operating budget. Recommends capital expenditures to the Manager.
- Performs related duties as required.
- Knowledge, Skills, and Abilities
- Knowledge of transit operations, intercity bus operations, contract management/administration, and administrative policies and procedures, normally acquired through some post-secondary education plus progressively responsible related experience.
- Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., health and safety).
- Leadership and human relations skills to supervise, train, develop, motivate, and support staff; administer contracts with contractors; resolve and de-escalate customer complaints; and participate as an effective team member.
- Ability to write documents, specifications, reports, and recommendations for new technology and equipment, policies, and procedures. Ability to read and understand reports, procedures, manuals, and documents related to operations.
- Computer skills with ability to use software such as Microsoft Office and databases.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region’s values.
- We invite internal applicants to APPLY ONLINE through the HR Portal by 11:59 p.m., by the closing date.- The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.- Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

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