Transit Systems Administrator

3 days ago

Kitchener, Canada Region of Waterloo Full time $39 - $45

About Us The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum: Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

  • Recognizing our shared humanity and land
  • Taking only what we need
  • Leaving some for others
  • Keeping the dish clean

This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

The Role

Administers computerized transit systems (Intelligent Transportation Systems), with the support of corporate IT, including troubleshooting, resolving issues, and implementing upgrades/enhancements.

Duties/Responsibilities
  • Administers transit systems, including electronic fare management, dispatch, scheduling, automatic vehicle location, automatic passenger counting, traveler information systems, and performance management/data analytics systems.
  • Provides support to the Electronic Technician in the maintenance and operation of transit devices/equipment interfacing with transit systems. Troubleshoots software issues and assists with the installation, testing, repair, and decommissioning of equipment/devices.
  • Troubleshoots and resolves transit system issues. Notifies management and system users of same.
  • Consults with management and system users to determine requirements for system upgrades/enhancements. Analyzes current operations; evaluates new software and hardware applications; and liaises with corporate IT/vendors to develop and modify existing applications related to transit systems, as appropriate.
  • Coordinates the implementation of new system application projects and upgrades, with corporate IT support as appropriate. Works with vendors and corporate IT regarding system installation, configuration, testing, troubleshooting, validation, end-user training, and rollout. Provides input into project plans. Installs/upgrades software per license agreements.
  • Assists management to evaluate vendor proposals for hardware, software, and maintenance contracts, in conjunction with Purchasing and IT.
  • Provides user support to staff.
  • Liaises with vendors to obtain price quotes and resolve minor/daily operations system issues. Initiates, tracks, and ensures resolution of issues.
  • Supports corporate IT by testing and troubleshooting major upgrades/changes to corporate IT managed systems and applications (e.g., security, network, backup).
  • Keeps up to date on current transit systems technologies.
  • Performs related duties as assigned.
Knowledge, Skills, and Abilities
  • Knowledge of information technology system implementation and administration, business process analysis, and data analysis acquired through a 3-year diploma/degree in a related field, plus 2 years of related experience.
  • Knowledge of Intelligent Transportation System architecture and its application in a transit environment.
  • Knowledge and ability to follow corporate policies and procedures and vendor system agreements.
  • Mechanical aptitude, analytical, and technical skills to analyze, diagnose, troubleshoot, and resolve software and hardware issues in transit system applications.
  • Communication skills to respond to technical inquiries; advise, instruct, and train staff in specific work methods/procedures; interact with vendors regarding maintenance contracts; and participate as an effective team member.
  • Ability to read technical manuals, updates, bulletins, system implementation and testing plans, and system specifications. Ability to write/develop user guides, test plans, and system communications to staff.
  • May be required to alter working hours for systems testing. Is requested to work evenings and weekend hours to meet deadlines.
  • Ability to travel to locations within Waterloo Region.
  • Ability to support and demonstrate the Region’s values.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.

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