Specialized Transit Vehicle Operator

5 months ago

Kitchener, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Duties**:

- Picks up/drops off registered passengers from accessible door to accessible door; provides basic assistance to passengers to access the vehicle (e.g., guiding/pushing wheelchairs, assisting ambulatory passengers), as necessary. Ensures passengers are safely inside dwellings or in the care of a competent individual/staff member if residing at a facility, before leaving drop-off site.
- Ensures passengers wear seatbelts. Secures wheelchairs and other passengers using safety equipment (including the Q-straint system), per policy and manufacturer guidelines.
- Completes and submits incident, accident, and other reports to supervisors, as required.
- Conducts pre-trip inspections and completes inspection forms to ensure vehicle, equipment, and belts are in good working condition; reports safety concerns to supervisor. Reports new vehicle damage before using vehicle. Monitors vehicle condition while in service and promptly reports malfunctions to the supervisor/service advisor in supervisor’s absence. Submits vehicle defect report and explains defects.
- Monitors mirrors to ensure safety of clients, the public, and vehicle, including watching for health and safety concerns. Radios dispatch or ambulance for assistance and transports clients to hospital directly, as required.
- Ensures passenger fares are placed in fare box; deposits report into fare box at the end of shift.
- Communicates with Dispatcher/Reservationists using two-way radio to exchange information regarding schedules and ensure efficient and effective service. Exchanges information with health care professionals, other care providers, and receptionists.
- Performs related duties, as assigned.

**Knowledge, Skills & Abilities Required**:

- Reading, writing, math, and communications skills, and knowledge of the proper and safe use of buses and related equipment acquired through a Grade 12 education or equivalent industry experience, plus a valid Class F driver’s license, plus 2 years of driving and customer service experience; or
- Reading, writing, math, and communications skills acquired through a Grade 12 education or equivalent industry experience, plus a valid minimum G driver’s license (or other classified license), plus 3 years of driving and customer service experience, with eligibility and ability to obtain a Class F license upon completion of Region-sponsored training. Applicants who hold a G license must obtain a Class F license to pass probation.
- Must possess an acceptable driving record.
- Ability to follow/knowledge of the Regional roads system and corporate policies/procedures and related legislation (e.g., Occupational Health and Safety Act, Highway Traffic Act).
- Communication and human relations skills to exchange information with co-workers and the public; use tact, patience, listening, and courtesy when dealing with clients; resolve problems/complaints from the public; report vehicle malfunctions; and participate as an effective team member.
- Knowledge of constraints for persons with disabilities.
- Must hold a valid Emergency First Aid certification with CPR.
- Ability to refer incidents regarding inaccessible locations, new types of wheelchairs, difficult passengers, vehicle problems, and work assignments to supervisor.
- Must provide an acceptable Police Vulnerable Sector Check (Level 3).
- Ability to read, interpret, and follow assigned schedules. Ability to complete reports (e.g., incident, accident, CVOR, daily schedule, cash).
- Ability to support and project the Region’s values.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

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