Customer Service Agent

6 months ago

Toronto, Canada WestJet Full time

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**What this role is all about**:
WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.

**What you will bring to the team**:

- You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role.
- You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
- You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
- You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
- You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software.
- Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.
- Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.

**Responsibilities**:

- Providing a safe and positive airport experience for our guests travelling through our airport.
- Perform guest service tasks such as processing** **service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
- Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
- Follow all procedures to safely perform on time (SPOT).
- Ensure and uphold exceptional guest service standards.
- Effectively manage uncomfortable or challenging situations with the public.
- Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
- Must adhere to uniform and appearance standards as prescribed under company policy.
- Other duties as assigned.

**Growth and Development**:
At WestJet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each WestJetter's career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**Our Commitment to Diversity and Inclusion**

LI-CP1

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