Customer Service Supervisor

2 weeks ago

Fort Saskatchewan, Canada North Central Co-operative Association Ltd. Full time

North Central Co-op is located in Central Alberta - providing goods and services to our locations within Stony Plain, Edmonton, Fort Saskatchewan, Spruce Grove, St. Albert, Legal and Sherwood Park. We are proud of our 100,000+ member-owners, our 600+ staff members throughout our 20+ Gas Bars, 1 Home Centre, 4 Cardlock/Bulk Fuel Stations, 5 Food Stores, 5 Liquor and 1 Administration Office, as well as future growth.

North Central Co-op is hiring for a **Customer Service Supervisor **to join our Food Division team at our **Station Square Food Store **located in Fort Saskatchewan, Alberta. **Open availability is required.**

**Who we are**:
**What you’ll do**:
The Customer Service Supervisor is responsible for overseeing service levels within the Food Store, including adherence to asset protection, safe working conditions, Co-op brand/image standards, and product regulatory requirements.
- Ensures prompt, efficient, and friendly customer service is provided at all times.
- Investigates escalated issues and ensures all customer complaints, adjustments, and returns are handled in a quick and efficient manner.
- Oversee the front-end merchandising areas, opening and closing out of registers, and reconciling tills following established procedures.

**Why it matters**:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

**Who you are**:
You are looking for a career in Retail Store Operations and:

- Post-secondary education in related field or equivalent experience is an asset
- You have Minimum 1 year of experience in retail and/or customer service, with supervisory and grocery experience preferred
- You have strong customer service, communication and problem-solving skills
- You’re honest and trustworthy, are results-oriented and strive to be the best in what you do
- You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

People and Culture
North Central Co-operative

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