Customer Service Supervisor

2 weeks ago

Fort Saskatchewan, Canada North Central Co-op Full time

**What You'll Do**:
The Customer Service Supervisor is responsible for overseeing service levels within the Food Store, including adherence to asset protection, safe working conditions, Co-op brand/image standards, and product regulatory requirements.
- Ensures prompt, efficient, and friendly customer service is provided at all times.
- Investigates escalated issues and ensures all customer complaints, adjustments, and returns are handled in a quick and efficient manner.
- Oversee the front-end merchandising areas, opening and closing out of registers, and reconciling tills following established procedures.

**Who You Are**:
You are looking for a career in Retail Store Operations and:

- You have a post-secondary education in related field or equivalent experience
- You have Minimum 1 year of experience in retail and/or customer service, with supervisory and grocery experience preferred.
- You have strong customer service, communication and problem-solving skills
- You’re honest and trustworthy, are results-oriented and strive to be the best in what you do.
- You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Co-op values all employees and offers a compensation package incorporating a competitive salary, a comprehensive benefits package, and an employer contributed pension plan as well as recognition programs for service. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation. We are invested in our team members as they are a key part of our business, serving the needs of Co-op members and customers.

North Central Co-op is located in Central Alberta - providing goods and services to our locations within Stony Plain, Edmonton, Fort Saskatchewan, Spruce Grove, St. Albert, Legal and Sherwood Park. We are proud of our 100,000+ member-owners, our 600+ staff members throughout our 15 Gas Bars, 1 Home Centre, 4 Cardlock/Bulk Fuel Stations, 5 Food Stores, 5 Liquor and 1 Administration Office, as well as future growth.

**This competition will remain open until filled.**

People & Culture
North Central Co-operative

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