Customer Service Representative

3 weeks ago

Fort Saskatchewan, Canada City of Fort Saskatchewan Full time

**Job Number**:
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- J0823-0572**Job Type**:
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- Casual**Employee Group**:
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- Union Local CUPE 30**Job Category**:
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- Aquatics**Open Positions**:
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- 2**Date Posted**:
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- August 14, 2023**Closing Date**:
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- August 28, 2023**Salary**:
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- $21.43 - $23.54/Hour**Share**

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**Position Summary**:
The City of Fort Saskatchewan’s Recreation Department is currently recruiting for a dynamic individual to serve our patrons at Harbour Pool. Reporting to the Clerk III - Aquatics, the Customer Service Representative will receive admission fees, welcome clients, and answer inquiries from the public (both in person and by telephone). Also, handling registrations, facility bookings correspondence and filing, and supporting Instructor/Guards when they require assistance either on or off deck. The Customer Service Representative promotes the City’s commitment to diversity, inclusion and Truth and Reconciliation within the department, organization, and community.

**Responsibilities**:

- Include, but are not limited to:
- Cashier - Receive admission fees, balance cash, and prepare deposits and sales of retail products.
- Registrations - Register patrons for swim lessons, membership passes and courses.
- Facility Bookings - Book rental packages for the Pool and Multi-Purpose Room for patrons and provide information on party packages.
- Receptionist - Welcome patrons, answer phones, handle inquiries, and provide information on programs and other services offered.
- Janitorial - Maintain facilities appearance; ensure cleanliness in main lobby and front desk area.
- First Aid - Respond to all minor and major first aid situations.

**Qualifications**:
Hours of Work: Varying day, evening and weekend shifts based on operational need. Preference will be given to those who are available for day shifts.

This position is casual in nature and therefore the number of hours of work cannot be forecasted.

Fort Saskatchewan, home to more than 27,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta Region 4, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.
- The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted._

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