Guest Service Lead

4 months ago

Burnaby, Canada Gardenworks Full time

GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan.

At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Because plants are more than plants Plants are life.

Join GARDENWORKS and play a key role in our shared mission of connecting people to our natural world through plants.

We are looking for an energetic and passionate, gardening enthusiast who is obsessed with providing amazing customer service and enjoys sharing their knowledge with others

This is a F/T position 32-40 hours per week with weekend availability required.

**Overview of role**:

- Building sales and supporting the GARDENWORKS Brand by providing outstanding service to our guests
- Sharing your gardening knowledge - informing guests about care & maintenance, asking questions to assist in solving their gardening concerns
- Supporting training in product knowledge, product features and benefits, and in recommendations to meet our guests needs and inquiries
- Inventory management - receiving, pricing, and product maintenance
- We look to you to bolster a positive & fun work environment where our team can be proud of their work and are recognized for their contribution

**Is this you?**
- A strong passion for providing an outstanding & memorable guest experience.
- A strong understanding of soils, fertilizers & garden remedies (pest ID)
- 3+ years customer service experience, preferably in a retail setting
- Excellent organizational skills and attention to detail
- Flexibility to work a variety of shifts including weekends, and holidays as seasonal peaks require.
- This job requires extended periods of walking and standing, the ability to perform regular lifting, as week as exposure to varying weather conditions.
- Forklift certification or willingness to go through our in-house training program

We offer a culture that promotes a healthy, fulfilling work/life balance, benefits package for all eligible full-time employees (including medical, vision and dental), and an amazing employee discount

GARDENWORKS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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