Guest Service Agent

2 days ago


Burnaby, Canada Hilton Vancouver Metrotown Full time

Hilton Vancouver Metrotown Hotel is just steps from Metropolis at Metrotown shopping centre and Skytrain. The hotel features contemporary rooms, executive lounge, full-service restaurant as well as the largest banquet space in Burnaby.

As part of the Hilton Hotels & Resorts global brand of full-service hotels we believe hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our associates are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. We are more than a room for the night. We create heartfelt experiences for guests, meaningful opportunities for associates, and a positive impact in our communities.

Start your journey today
- **ESSENTIAL JOB FUNCTIONS**:_
- Together with other associates, ensure that the Guest Arrival/Departure Process is continuously improved though the use of ongoing analysis and problem solving teams.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
- Maintain a high level of customer service and professionalism within all areas of the Guest Arrival/Departure Process. Be supportive of creativity and innovation, and be willing to openly embrace changes
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of guest and respond with a _Make it Right Attitude_.
- Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests’ needs. Must also be flexible to work night audit on a relief basis.
- Participate actively in a multi-functional work environment.
- Assist with emergency situations when and where required.
- Update and monitor room status changes in partnership with Housekeeping
- Assist Guest Service Reception to meet all guest expectations.
- Observe & follow the established Emergency Fire, Health & Safety procedures and to work in a prudent and safe manner.**QUALIFICATIONS**:_
- Demonstrated experience in Front Office and/or Guest Service areas, with strong knowledge and understanding of the Front Office/Guest Reception Process in a hotel environment.
- Must have excellent interpersonal, communication and organizational skills.
- Technical skills should include experience in Word, Excel, and related hotel systems. Exposure to and familiarity with “OnQ” is a definite asset.
- Ability to work in a team oriented, multi-tasked environment.
- Fluent in English both written and verbal
- Must be able to Stand, sit, or walk for an extended period of time
- Must be detail oriented and possess excellent guest service skills.
- Must be reliable and on time.

**Job Types**: Full-time, Permanent

**Salary**: $17.18-$22.91 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Supplemental pay types:

- Overtime pay

Work Location: In person


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