Customer Service Representative and Social Media

6 months ago


Edmonton, Canada Arum Lily Flower shop Full time

Job Summary:
We are seeking a CSR and creative and detail-oriented Social Media Coordinator to join our team.

**Responsibilities**:

- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Take the extra mile to engage customers
- Create, curate, and manage all published content (images, video, written) across social media platforms
- Monitor and respond to comments and messages on social channels in a timely manner
- Develop strategies to increase follower engagement and drive traffic to the company website
- Manage incoming phone calls and generate sales leads

**Requirements**:

- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Proven work experience as a Social Media Coordinator or similar role
- Excellent written communication skills with an eye for detail
- Proficiency in using social media platforms including Facebook, Instagram, Twitter, LinkedIn, etc.
- Strong research skills to stay informed about industry trends
- Experience in advertising on social media platforms is a plus

This is an excellent opportunity for a creative individual who is passionate about social media marketing and also meeting with different people.

Pay: From $17.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Marketing: 3 years (required)

Work Location: In person



  • Edmonton, Canada The Travel Buggy Full time

    Location: In Office Type: Full-time About Travel Buggy Travel Buggy is committed to enhancing the mobility and freedom of its customers through innovative travel-friendly solutions. We are looking for a proactive Social Engagement Customer Service Representative to join our team and help us expand our digital presence and customer service...

  • Social Media Manager

    7 months ago


    Edmonton, Canada West Edmonton Mall Full time

    The Social Media Manager is responsible for leading the Social Media department in representing West Edmonton Mall and Fantasyland Hotel through organic and paid social media channels, involving creating content, analyzing performance metrics and enhancing brand visibility and engagement. Primary Responsibilities: - Leading the Social Media team with...


  • Edmonton, Canada West Edmonton Mall Full time

    The Social Media Coordinator is responsible for acting as a key member of the West Edmonton Mall (WEM) Social Media Team through digital content development and social media community engagement in order to increase digital presence. **Primary Responsibilities**: - Acting as a member of the Social Media Team by monitoring and attending to comments,...


  • Edmonton, Canada Coventry Homes Full time

    Social Media Marketing Specialist Position Coventry Homes is one of Edmonton’s premier home builders, specializing in new, flexible, and custom single and multi-family home construction in the greater Edmonton area. We strive to provide our customers with the best quality products and exceptional customer service. We are now looking for a dynamic and...


  • Edmonton, Canada West Edmonton Mall Full time

    The Social Media Coordinator is responsible for acting as a key member of the West Edmonton Mall (WEM) Social Media Team through digital content development and social media community engagement in order to increase digital presence. **Primary Responsibilities**: - Acting as a member of the Social Media Team by monitoring and attending to comments,...


  • Edmonton, Canada The Public Food Hub Co. Full time

    **Placement description** The Public is a place where food lovers and food makers unite through markets, kitchens, retail and community. We have an exciting opportunity within our growing company. The Social Media Manager is responsible for growing our audiences and increasing engagement on our social platforms including Facebook, Instagram, Twitter and...

  • Social Media Manager

    7 months ago


    Edmonton, Canada Panini's Italian Cucina Full time

    Job Title: Social Media Manager for Rob's Famous Fried Chicken and Panini's Italian Cucina Are you a social media maven with a passion for food and a flair for creativity? Look no further! We are seeking a dynamic Social Media Manager to join our team and take our online presence to the next level for two beloved restaurants: Rob's Famous Fried Chicken and...


  • Edmonton, Canada Coventry Homes Full time

    Coventry Homes is one of Edmonton’s premier home builders, specializing in new, flexible, and custom single and multi-family home construction in the greater Edmonton area. We strive to provide our customers with the best quality products and exceptional customer service. We are now looking for a dynamic and creative Social Media Strategist with graphic...

  • Social Media Manager

    7 months ago


    Edmonton, Canada Eleven Engineering Inc. Full time

    About Us: Eleven Engineering is a cutting-edge technology company that specializes in wireless audio solutions. Our revolutionary SKAA technology sets the standard for high-performance, low-latency wireless audio transmission. As we continue to innovate in the audio industry, we are seeking a dynamic and creative Social Media Manager to join our...


  • Edmonton, Canada DiveThru Full time

    Are you passionate about social media and looking to use your social media skills to normalize mental health? Do you stay on top of all of the different social media trends? Are you interested in diving into a startup environment that understands the importance social media plays in marketing? If you’re still reading, it means you’re the perfect fit!...

  • Social Media Manager

    7 months ago


    Edmonton, Canada DiveThru Full time

    Are you passionate about social media and looking to use your social media skills to normalize mental health? Do you stay on top of all of the different social media trends? Are you interested in diving into a startup environment that understands the importance social media plays in marketing? If you’re still reading, it means you’re the perfect fit!...

  • Social Media Manager

    7 months ago


    Edmonton, Canada DiveThru Full time

    Are you passionate about social media and looking to use your social media skills to normalize mental health? Do you stay on top of all of the different social media trends? Are you interested in diving into a startup environment that understands the importance social media plays in marketing? If you’re still reading, it means you’re the perfect fit!...


  • Edmonton, Canada Bad Habit Tattoo Co Full time

    About Us: We are a vibrant and dynamic tattoo and piercing studio located in South Edmonton. Our team of talented artists is dedicated to providing unique and high-quality body art experiences. As we continue to grow, we are seeking a passionate and detail-oriented individual to join us as a Part-Time Tattoo Shop Receptionist with a focus on Social Media...


  • Edmonton, Canada Arum Lily Flower shop Full time

    Job Summary: **Responsibilities**: - Create, curate, and manage all published content (images, video, written) across social media platforms - Monitor and respond to comments and messages on social channels in a timely manner - Develop strategies to increase follower engagement and drive traffic to the company website - Manage incoming phone calls and...


  • Edmonton, Alberta, Canada Alberta Motor Association Full time

    At the Alberta Motor Association, we are seeking a highly skilled Director of Social Media Innovation to lead our social media strategy and team.About UsWe are one of the most trusted brands in Canada, dedicated to providing exceptional service to our members. Our organization is committed to innovation, community engagement, and customer satisfaction.Job...


  • Edmonton, Canada Bent Arrow Traditional Healing Society Full time

    **Job description** **Social Media Generalist** Bent Arrow Traditional Healing Society - Edmonton, AB **Job description** Who we are: Bent Arrow Traditional Healing Society is a non-profit organization which provides unique programs and services to Edmonton’s urban Indigenous population. Our Society was incorporated in Alberta in 1994 assisting...


  • Edmonton, Canada The Butternut Tree Restaurant Full time

    In this role you will participate in the creation and execution of the social content for our restaurant. These platforms include, but are not limited to: Instagram, Facebook, and Twitter, etc. The day-to-day work involves strategizing, planning, shooting, and posting engaging content. You will be required to maintain an ongoing calendar of posts and events...


  • Edmonton, Canada Leston Holdings (1980) Full time

    Leston Holdings is a property management and development company with numerous apartment buildings & projects throughout Edmonton. We are looking for a creative Content Creator to promote our upcoming building developments and lease-ups. The Content Creator will be responsible for developing high-quality images, reels, video tours, and ad copy for social...


  • Edmonton, Canada Leston Holdings (1980) Full time

    Leston Holdings is a property management and development company with numerous apartment buildings & projects throughout Edmonton. We are looking for a creative Content Creator to promote our upcoming building developments and lease-ups. The Content Creator will be responsible for developing high-quality images, reels, video tours, and ad copy for social...


  • Edmonton, Canada Alberta Teachers Association Full time

    **The Alberta Teachers’ Association** **Communications Officer, Social Media and Media Relations** Full-Time Position Work Location: Barnett House (11010 142 Street NW), Edmonton As the professional organization of Alberta teachers, the ATA promotes and advances public education, supports teachers’ professional practice and serves as the advocate for...