Social Engagement Customer Service Representative

7 months ago


Edmonton, Canada The Travel Buggy Full time

Location: In Office

Type: Full-time

About Travel Buggy

Travel Buggy is committed to enhancing the mobility and freedom of its customers through innovative travel-friendly solutions. We are looking for a proactive Social Engagement Customer Service Representative to join our team and help us expand our digital presence and customer service excellence.

Role Overview

The Social Engagement Customer Service Representative will be instrumental in managing our online interactions with customers through social media, live chat, and other digital platforms. Your role will involve engaging with customers, moderating comments, qualifying leads, and ensuring high-quality customer service across all digital touchpoints.

Key Responsibilities
- Sales and Customer Interaction: Utilize your sales background to enhance customer interactions and convert inquiries into sales.
- Comment Moderation: Monitor, moderate, and respond to comments on our social media channels to maintain a positive community environment.
- Lead Qualification: Identify and qualify potential leads from social interactions and direct them through the sales funnel.
- Live Chat Management: Engage with customers and prospects in real-time via live chat on our website and social media platforms.
- Outbound Calling: Reach out to leads and customers with follow-up calls to enhance engagement and customer satisfaction.
- Social Media Messaging: Manage and respond to direct messages on platforms like Facebook and Instagram to maintain high engagement levels.

Tool Proficiency
- Freshworks Ecosystem: Experience with Freshworks tools for managing customer interactions and data.
- Social Media Platforms: Proficient with social media management on platforms like Facebook, Instagram, Reddit, Quora, YouTube; understanding platform-specific nuances and engagement strategies.

**Qualifications**:

- Proven background in sales and customer service.
- Experience in digital customer service, including live chat and social media engagement.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage multiple channels simultaneously.
- Comfortable with technology and learning new software.
- Team-oriented mindset with high level of adaptability and flexibility.

Why Join Us?

Travel Buggy is more than just a mobility company; we are a team that believes in making a difference in our customers’ lives. We offer a supportive and dynamic environment where you can grow professionally and make a significant impact.

Application Process

We look forward to learning how you can contribute to our team

Pay: $15.00-$26.59 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales: 3 years (preferred)
- Customer service: 3 years (preferred)
- Social media management: 3 years (required)

**Location**:

- Edmonton, AB T5S 2E3 (required)

Work Location: In person



  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada Arum Lily Flower shop Full time

    Job Summary: We are seeking a CSR and creative and detail-oriented Social Media Coordinator to join our team. **Responsibilities**: - Build sustainable relationships and trust with customer accounts through open and interactive communication - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide...

  • Customer Care Lead

    5 days ago


    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, Canada Texcan Full time

    **Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a CSR (Customer Service Representative) who is an integral part of servicing our customers. The CSR largely contributes to ensuring the customer needs are proactively fulfilled. The CSR is engaged with the sales team and management...


  • Edmonton, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Vaudreuil-Dorion, QC; Burlington, ON; Edmonton, AB; **Status**: Full-time, Contractual (12 months) **Workplace Flexibility**: Hybrid work policy (minimum of 2 days per week in the office at the designated office location) We are currently recruiting for a Customer Service Representative to join our...


  • Edmonton, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Edmonton, Alberta **Status**: Full-time, permanent (1) **Workplace Flexibility**: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office. Do you have a strong background in raw materials distribution and are you committed to customer excellence? Are...


  • Edmonton, Canada Somrav Marketing Solutions Full time

    We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service...


  • Edmonton, Canada Affinity 1:1 Full time

    Affinity 1:1 is looking for a Client Support Representative to join our team. The Client Support Representative will be responsible for providing excellent service to the clients. The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch. Why become a Client...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada Onkar Insurance Full time

    Onkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages! Punjabi/Hindi speaking an asset. Job Duties: - Answer and transfer inbound calls - Greet and...


  • Edmonton, Canada Onkar Insurance Full time

    Onkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages! Punjabi/Hindi speaking an asset. Job Duties: - Answer and transfer inbound calls - Greet and...


  • Edmonton, Canada Onkar Insurance Full time

    Onkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages! Punjabi/Hindi speaking an asset. Job Duties: - Answer and transfer inbound calls - Greet and...


  • Edmonton, Canada New World Acquisition Full time

    **Job Title**:Customer Service Representative** **Location**: 10160 103 St NW, Edmonton, AB T5J 0X6 **Job Type**: Full-Time, Monday-Friday, 12:00pm-8:00pm Are you energetic, outgoing, and ready to kickstart a career where you can make a difference? We’re looking for enthusiastic individuals to join our team as Customer Service Representatives! This...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Edmonton, Canada Texcan, Division of Sonepar Canada Inc. Full time

    Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over **40 years**, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such...


  • Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Agent

    7 months ago


    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...


  • Edmonton, Canada Mili. Jewelry Full time

    **Job Summary** **Duties** - Host local market (indoor in winter and indoor/outdoor in summer). - Pick up, and drop off stock from owner, set up booth at market independently. - Greet customers promptly and ethuthiastically. - Provide friendly customer service, engage with customers to create a positive. shopping experience. - Organize products and display...


  • Edmonton, Canada Safety Express Ltd. Full time

    **CUSTOMER SERVICE REPRESENTATIVE: KEY RESPONSIBILITIES & ACOUNTABILITIES** Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service...