Account Manager, Partnership Activation

3 weeks ago

Ottawa, Canada Senators Sports & Entertainment Full time

The Account Manager, Partnership Activation, works closely with the Corporate Sales & Partnership Team to oversee partnership accounts and manage the delivery of all contractual obligations and assets. This team member is focused on developing strong partner relationships and provides exceptional client service and support. This individual will lead the overall delivery of all sponsorship assets within their portfolio.

**Main Responsibilities**
- Manage multiple corporate accounts and ensure contractual obligations are satisfied in a timely and organized manner. This includes delivery of contractual assets such as: signage (both static and led), CTC (Canadian Tire Centre Vision), client displays and sampling, social media & digital programs, in-market and in-arena activations & promotions, broadcast assets, game-related activities, special events, game ticket and suite night deliverables.
- Ability to work efficiently and collaboratively with both internal departments and corporate partners for sponsorship execution.
- Develop and foster strong partner relationships and deliver outstanding customer service.
- Coaching and mentoring of Coordinators and Interns within the Corporate Partnership Activation Team.
- Responsible for evaluating and reviewing client assts regularly. Updating and providing suggestions to accomplish partner goals and align with their strategy.
- Assesses and initiates things independently.
- Manage department and interdepartmental planning and processes. Provide recommendations with focus on efficiency and best practices.
- Develop and deliver individual Customer Care Plans with a focus on unique client needs.
- Provide support to sales team members with research, brainstorming, pitches, proposal development, planning and account management. Utilize Digideck platform for proposal and presentation building when needed.
- Responsible for the creation and delivery of campaign summaries, event overviews, asset proposals, reporting, and annual sponsorship reviews at season end.
- Maintain close communication with our sponsors through weekly/biweekly calls and meetings with clients.
- With a focus on partner strategy, work with the corporate sales team for revenue growth opportunities within the partnership.
- Maintain and update all partner communications in Salesforce and Kore inventory management program. Also required to maintain contract status documents.
- Assist with planning and delivery of contractually committed corporate events.
- Required to work evenings and weekends, dependent on game schedule, client activation needs, and special events.
- Work with Finance on a monthly reconciliation of outstanding invoices/PO’s, value bank tracking and payments associated with accounts.

**Key Qualifications**
- University or College graduate.
- Excellent oral and written communication skills, bilingualism (French & English) is an asset.
- Previous experience working in a Customer Service or Marketing role is an asset.
- Well-organized and responsible with an aptitude for problem-solving.
- A team player with the ability to work well with others.
- Self-motivated, results oriented.
- Able to work independently, as well as in a team setting.
- Strong organizational and customer service skills.

**Competencies**
- Deliver Results - Aggressively pursues challenging goals and objectives; will put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work.
- Relationship Building - The ability to interact and communicate with individuals in an organizational environment. Builds networks of relationships with people in his/her industry or area of business; uses his/her network connections to help get things done; maintains relationships over time.
- Strategic Thinking - Seeks the 'big picture' implications in examining problems and opportunities. Understands the critical success factors in different business situations.
- Communication - Conveys and exchanges thoughts, opinions, or information verbally or in writing effectively. Shares information with and receives information from constituencies using oral, written and interpersonal communication skills.
- Initiative - Assesses and initiates things independently.

**Application Deadline: May 17, 2024****:
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process._
- SSE is committed to building an inclusive process that re

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