Program Manager, Online Programs

2 weeks ago

Calgary, Canada MaKami College Full time

Work in a purpose driven career with MaKami College, a provincially licensed college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

This position has primary responsibility for ensuring the effective operation of the Online Programs, including Business Administrative Assistant, Medical Office Assistant and Master Instructor, while providing a positive learning environment for all students and instructors.

In addition, the position will be responsible for contributing to program curriculum content as well as mentoring and coaching faculty instructors.

Major Accountabilities/Responsibilities (Including but not limited to the following):

- Managing the daily operations of the online programs, including student welfare, classroom concerns and student progression
- Develop and maintain an exceptional team of Faculty Members
- Oversee ongoing motivation, mentorship, and coaching of Faculty Instructors
- Collaborate with the Instructional Design team on tasks as assigned
- Supervise Faculty Team by organizing and scheduling as needed
- Participate in faculty observations, feedback sessions, meetings and other coaching/development activities
- Plan and coordinate faculty in-services and faculty meetings
- Develop, innovate and partake in the process by which faculty are oriented, trained and supported in the classroom
- Supervise onboarding and training of new Faculty Members
- Observe the behaviour of students and staff in the academic setting, work with the Student Advisory Services Team, Student Academic Learning Team, and the Learning Assistants to monitor classroom operations in terms of absenteeism, tardiness, and discipline
- Maintaining accurate records of student grades, attendance, and behavior, and using this information to inform instructional decisions.
- Provide academic advising for students in their program, as needed
- Managing the department's budget and resources, including personnel, facilities, equipment, and supplies
- Other duties as assigned which are deemed necessary to support colleagues in their roles or support the College in achieving its goals and objectives

Education and Experience
- Minimum 3 years in a post-secondary or adult learning environment
- Must hold a degree, diploma or certificate in medical office assistance, business, or related field
- Minimum 3 years in a professional role related to online programs
- Minimum 5 years of relevant work experience in program management, preferably in higher education.

Skills and Competencies
- Outstanding leadership skills
- Strong written and verbal communication skills
- Ability to motivate and inspire a team
- Knowledge of College policies and procedures as they relate to student’s education and client health and safety
- Ability to establish and maintain constructive relationships
- Highly flexible with ability to adjust to changing work needs

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