Program Success Manager
1 month ago
**Meet Benevity**
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more
The Program Success Manager (PSM) spearheads operational strategies for clients, encompassing campaign design, feature adoption, workflow efficiency, product updates, and program optimization. As the primary liaison for Program Administrators, the PSM ensures seamless integration of Benevity's offerings to enhance program outcomes and ease execution burdens for both clients and Benevity. Collaborating closely with the Client Success Manager (CSM), the PSM plays a pivotal role in fostering a strong, trust-based partnership with client stakeholders, focusing on the Program Administrators, while jointly with the CSM, focusing on Program Owners. This partnership is crucial for ensuring client satisfaction, retention, and growth.
**What you'll do**:
- Leads client operational meetings and day-to-day program management
- Primary contact for Program Administrators
- Develops strategies to enhance efficiency, reduce friction, and support program growth by:
- Encouraging adoption of platform features
- Conducting annual operational reviews to identify and address barriers
- Collaborating with cross-functional teams to pinpoint and resolve inefficiencies
- Facilitating meetings between SMEs and clients
- Clarifying Benevity's product functionalities and advocating for client needs with the Product team
- Keeping abreast of and implementing product updates
- Training new administrators on product usage
- Coordinating with professional services for new feature rollouts
- Customizing operational efficiencies based on client-specific insights
- Matching client needs with product configurations or enhancements
- Guiding clients through Benevity's support structures and timelines for solutions
- Managing operational issues on behalf of clients
- Collaborates with the CSM on account and success planning to enhance client satisfaction, retention, and growth, with a focus on diversity, equity, and inclusion
**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become
It's time to join Benevity. We're so excited to meet you.
**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.
**Join a company where DEIB isn't a buzzword**
Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
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