Admissions Assistant, Admissions term

2 weeks ago

Winnipeg, Canada University of Winnipeg Full time

**This is a term position until October 6, 2025**

The **Admissions Assistant is a full-time term position** responsible for exemplary student service as the first point of contact for the provision of detailed Admissions information for both International and Domestic students.

**Responsibilities**:

- Acts as the first point of service contact for admissions office inquiries.
- Responds to a large volume of requests for information concerning admission.
- Receives high volumes of communications, identifying time-sensitive items.
- Must convey accurate and timely information and correct inaccurate information received from other sources.
- Communicates specific requirements for specialized programs and the procedures.
- Refers inquiries to other members of the Student Services Team. Recognizes complex inquiries or requests for policy interpretation and refers to the appropriate area.
- Interprets and applies a wide range of academic and administrative policies and procedures to provide excellent student service.
- Problem solves in the absence of specific policies and procedures incorporating excellent decision-making skills.
- Flags applicant errors, updates in Recruit or Colleague, and forwards these to Admissions Assistants.
- Uses substantial knowledge of FIPPA guidelines and regulations in order to respond appropriately to inquiries.
- Once trained must be able to handle 80% or more of all inquiries independently.
- Receives, sorts, and assists with Admissions mail.
- Assists with the filing system and the process flow of documents in the office.
- Assists with the daily filing of incomplete, complete and continuance files and for re-filling to maintain the integrity of Admissions.
- Uploads documents to the appropriate student record in Recruit.
- Assists with the annual “clean-up” of files.
- Assists with making appointments, scheduling rooms, ordering office supplies
- Maintains accurate records of all office supply ordering.
- Performs basic data input of applicant information ensures that relevant documents have been date-stamped and put in the correct file.
- Assists with following-up with regarding missing documentation, course evaluations, and returning calls.
- Provides general reception assistance for Student Services.

**Qualifications**:

- High school graduation.
- Completion of post-secondary training program is recommended.
- Some University or College experience is an asset.
- Educational and/or work experience within a university or college environment.
- Minimum four years directly related experience or an acceptable equivalent combination of education and experience in a university Student Services area.
- Experience working in a high-volume office setting.
- Excellent interpersonal skills to be able to interact with staff, students and the public in a professional, courteous manner as the first point of contact for the University.
- Strong oral and written communication skills.
- Ability to prioritize and cope with fluctuations in workload in a high-pressure environment.
- Ability to organize work effectively as numerous tasks which require accuracy and attention to detail often need to be completed simultaneously.
- Ability to treat personal information with confidentiality.
- Ability to work with constant interruption.
- Ability to work independently and to make appropriate decisions.
- Must be able to work cooperatively as part of a team.
- Knowledge of a university Student Services environment preferred.
- Good working knowledge of computers utilizing a Windows environment (MS Word, Excel).
- Knowledge of additional languages is an asset.
- Cross Cultural competency.
- Knowledge of Immigration, Refugee and Canadian Citizenship (IRCC) and how these policies impact applicant and the admissions process.
- Knowledge of a Student Information System preferred.
- Must have the ability to quickly develop a good understanding of University policies and procedures as they relate to the Admissions Office functions.

**An equivalent combination of education, experience, skills, knowledge and abilities may be considered.**

**Condition(s) of Employment**:

- Must be legally entitled to work in Canada.
- Must be willing to work occasional overtime at peak periods.

**Note**:The work described in this posting will be conducted in-person.

**The salary range for this position will be from $37,073.40 - $51,178.40 annually.

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