Product & Customer Experience Specialist
2 months ago
Customer Experience
- Provide exemplary customer service to every person who walks into our store
- Respond to customer complaints/compliments/issues
- Management of Route/Courier tickets
Retail Floor
- Greet customers when they enter the store and take customers to product when required
- Generate sales by educating, advising, and suggesting products to every customer
- Retail leadership
- Inventory counts
- Delegation/coaching
- Help create a store culture that makes Craft Cellars an inviting place to work and shop
- Communicate in a clear and concise manner with team members to ensure that procedures and processes are followed
- Identify ways to increase retail traffic and sales
Online order processing
- Support online order processing
- Shipping/local delivery/in-store pick ups
Wine Category Management
- Maintain department inventory levels
- Evaluate sales programs/ product sales trends
- Handles merchandising ensuring quality, minimizing damages and markdowns, provides substitutions and ensures price integrity including price changes.
- Work with managing partner to keep wine category inventory levels manageable
- Identify sales/display opportunities, blowouts, and new products
- Understand and utilize local market trends
- Maintain and nurture relationships with agencies and partners
- Work with Marketing Manager to identify opportunity for in-store tasting events and wine sampling
- Other duties as assigned
WORK EXPERIENCE
- Liquor industry experience
- Wine product knowledge/previous wine-related experience
- Retail supervisor/management experience
- Customer service experience
EDUCATION
- WSET Level 2 or higher certification and other wine-related training preferred
- Proserve certificate considered an asset
JOB REQUIREMENTS
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
OTHER SKILLS AND CAPABILITIES
- Highly self-motivated
- Customer service driven
- Strong sales background
- Proven track record of success
- Strong communication skills (written and verbal)
- Ready and excited to help grow our business
**Benefits**:
- On-site parking
- Store discount
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
- Management or supervisor: 1 year (preferred)
Licence/Certification:
- WSET Level 2 or higher (preferred)
- ProServe (preferred)
Work Location: In person
-
Fashion Product Specialist
2 weeks ago
Calgary, Alberta, Canada espy experience inc Full timeAbout the RoleWe are seeking a skilled Fashion Product Specialist to join our team at Espy Experience Inc.Job DescriptionEducation: A college diploma or CEGEP certificate is required, preferably in a field related to fashion or design.Experience: While not mandatory, relevant work experience in the fashion industry would be an asset.Key ResponsibilitiesSell...
-
Apparel Product Specialist
2 weeks ago
Calgary, Alberta, Canada espy experience inc Full timeJob Description:We are seeking a skilled Apparel Product Specialist to join our team at Espy Experience Inc. This is a permanent position that offers a competitive salary and benefits package.Key Responsibilities:To ensure the quality of products meets established standards by carefully inspecting and testing samples.To create manufacturing instructions and...
-
Customer Experience Specialist
3 weeks ago
Calgary, Canada Erie Quilt Art Inc. Full time**CUSTOMER EXPERIENCE SPECIALIST** **Responsible fore receiving supplier orders, assisting customers (retailers) in placing their orders and for processing and shipping those order to our customers in a timely manner.** **RESPONSIBILITIES AND DUTIES** - Create positive and lasting relationships with our customers - Continually learn and increase product...
-
Product & Customer Experience Specialist
2 months ago
Calgary, Canada Craft Cellars Beer Wine Spirits Full time**Job Title**: Sales Associate - Wine & Spirits Enthusiast **Location**: Craft Cellars, Calgary **Job Type**: Full-time **Overview**: Do you have a passion for wine and spirits and a knack for creating beautiful, eye-catching displays? Craft Cellars is looking for an enthusiastic, creative, and knowledgeable individual to join our sales floor team. If you...
-
Customer Experience Specialist
2 weeks ago
Calgary, Alberta, Canada COBS Bread Full timeAt COBS Bread, we're dedicated to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Specialist, you'll play a vital role in creating an inviting atmosphere and providing personalized service to our loyal customers.We're seeking a highly motivated individual with excellent communication skills and a passion...
-
Customer Experience Specialist
1 week ago
Calgary, Alberta, Canada Rogers Full timeCompany OverviewRogers is a leading Canadian communications and media company that connects people, communities, and businesses through our award-winning networks and innovative technologies.About the RoleWe are seeking an experienced Customer Experience Specialist - Business Delivery to join our team in Calgary, AB. As a key member of our delivery team, you...
-
Customer Experience Investigator
2 weeks ago
Calgary, Alberta, Canada Ipsos Limited Partnership] Full timeOverviewIpsos Limited Partnership is seeking a Retail Assessment Specialist to conduct on-site evaluations of retail stores. The ideal candidate will have excellent observational skills and be able to provide detailed, objective feedback.Key ResponsibilitiesConduct on-site assessments of retail stores to evaluate customer experience and store...
-
Customer Experience Analyst
3 weeks ago
Calgary, Alberta, Canada Direct Energy Full timeCustomer Experience SpecialistAt Direct Energy, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you'll play a vital role in helping us achieve this goal.Key ResponsibilitiesAs a Customer Experience Specialist, you'll be responsible for conducting in-depth analysis of...
-
Customer Experience Resolution Specialist
4 days ago
Calgary, Alberta, Canada Trail Appliances Ltd. Full timeTrail Appliances Ltd. is a leading independent appliance retailer in Western Canada, committed to delivering unparalleled customer service and competitive pricing.We are seeking a highly skilled Customer Experience Resolution Specialist to join our team. This role offers the opportunity to make a meaningful impact on our customers' experiences while honing...
-
Customer Experience Ambassador at Costco
3 weeks ago
Calgary, Alberta, Canada Advantage Solutions Inc. Full timeJoin Our Team as a Sales Support Specialist for Food and Beverages in a Retail Environment.We are seeking a motivated and enthusiastic individual to promote sales by introducing Costco members to food and beverage products through sampling.Key Responsibilities:Prepare and introduce products to customers in a friendly and outgoing manner.Interact with...
-
Customer Experience Coordinator
3 weeks ago
Calgary, Canada Circuit Stream Full timeCircuit Stream is a leader in future skills tech training and learning content. Our mission is to help expand immersive and emerging technical education. We do this by building and delivering world-class educational programs including bootcamps and courses for adults as well as courses for teens that focus on the skills needed to leverage the power of...
-
Customer Experience Ambassador
2 weeks ago
Calgary, Alberta, Canada Edo Japan Full timeOverviewAt Edo Japan, we pride ourselves on delivering exceptional customer experiences that leave a lasting impression. As a Guest Experience Specialist, you will play a vital role in shaping the success of our restaurants by providing world-class service and ensuring seamless operations.
-
Customer Experience Specialist
1 month ago
Calgary, Alberta, Canada HGS Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Your ImpactAs a Customer Care...
-
Fashion Product Developer
4 weeks ago
Calgary, Alberta, Canada espy experience inc Full timeClothing Design ExpertiseAt Espy Experience Inc., we seek a skilled Clothing Designer to join our team. The ideal candidate will have a strong background in fashion product development and a keen eye for detail.Key Responsibilities:Design and develop high-quality clothing productsCollaborate with cross-functional teams to bring designs to lifeEnsure products...
-
Airborne Customer Experience Specialist
3 weeks ago
Calgary, Alberta, Canada KF Aerospace Full timeAbout UsKF Aerospace is a leading provider of innovative aircraft solutions for corporate, commercial, and military customers worldwide. With over 50 years of global aviation experience, we have grown to specialize in a wide range of aviation services including maintenance and modifications, air cargo operations, military pilot training, and aircraft...
-
Customer Experience Ambassador
3 weeks ago
Calgary, Alberta, Canada Hazelview Properties Full timeAbout the RoleAs a Resident Services Specialist at Hazelview Properties, you will have the opportunity to provide exceptional customer service to our residents and foster the Story Brand culture.This role acts as a brand ambassador, delivering an engaging and memorable experience from the time a resident's lease application is approved to when they move...
-
Customer Experience Specialist
2 weeks ago
Calgary, Alberta, Canada Leger Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to lead the development, configuration, and implementation of CX programs within the Medallia platform.About LegerLeger is a leading provider of market research and analytics solutions. We empower businesses to make informed decisions and drive growth through data-driven...
-
Collision Customer Experience Representative
2 months ago
Calgary, Canada Capital Chevrolet Buick GMC Inc Full timeCompany: Capital Chevrolet Buick GMC Inc As a Collision Customer Experience Representative, you will be the first point of contact for our customers over the phone and in person to ensure their needs are directed in an efficient and professional manner. Working closely with our Collision Repair Advisors, this role plays a crucial role in creating a positive...
-
Product Specialist
2 weeks ago
Calgary, Canada Nude Solutions Full time**Product Specialist **Hey, it’s so nice to meet you!** We’re Nude Solutions, and our team is on a mission to empower insurance and disrupt the industry as we know it. We’ve developed a simple yet powerful, solution that allows brokers, program brokers, agents, managing general agencies, mutuals, and insurers to transform their businesses and achieve...
-
Customer Experience
2 months ago
Calgary, Canada Neo Financial Full timep>Come Build a Better Financial Future for all CanadiansAt Neo, we’re building a more rewarding financial experience for all Canadians.Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...