Product & Customer Experience Specialist

2 months ago

Calgary, Canada Craft Cellars Beer Wine Spirits Full time

**Job Title**: Sales Associate - Wine & Spirits Enthusiast

**Location**: Craft Cellars, Calgary

**Job Type**: Full-time

**Overview**:
Do you have a passion for wine and spirits and a knack for creating beautiful, eye-catching displays? Craft Cellars is looking for an enthusiastic, creative, and knowledgeable individual to join our sales floor team. If you love sharing your passion, helping customers discover new products, and creating engaging shopping environments, this could be the perfect role for you

**Key Responsibilities**:
**Customer Experience**:

- Deliver exceptional, personalized service to each customer that walks through our doors.
- Assist customers by providing expert advice, education, and recommendations about our wine and spirits selection.
- Help manage courier and local delivery tickets efficiently.

**Retail Floor**:

- Greet and engage with every customer, making them feel welcome from the moment they enter.
- Guide customers to products and ensure they have a tailored shopping experience.
- Generate sales by educating and suggesting products that suit customer needs and preferences.
- Contribute to inventory counts and help lead retail floor tasks, including delegating responsibilities and coaching team members.
- Showcase your creativity by building attractive, compelling product displays that enhance the shopping experience and draw customer interest.
- Help foster a store culture that makes Craft Cellars an inviting place to work and shop.

**Sales & Inventory**:

- Maintain optimal inventory levels in the wine and spirits section.
- Keep up with local market trends to offer customers exciting product suggestions and insights.
- Collaborate with the Managing Partner to manage wine category stock, ensuring selections stay fresh and current.
- Assist with merchandising, handling products carefully to minimize damages, markdowns, and substitutions.

**Online Orders**:

- Process online orders for shipping, in-store pickups, and local deliveries efficiently.

**Wine Category & Events**:

- Identify opportunities for promotional displays, featured products, and blowout deals.
- Build and nurture relationships with agencies, distributors, and partners.
- Partner with the Marketing Manager to coordinate in-store tasting events and wine sampling sessions that align with market trends.

**Skills & Qualifications**:

- **Experience**:

- 1+ year of customer service experience (preferably in a retail or liquor industry).
- Retail management or supervisory experience is a plus.
- Prior wine or liquor-related experience is highly valued.
- A flair for designing and executing creative, visually appealing floor displays.
- **Education**:

- WSET Level 2 or higher certification (preferred).
- ProServe certification is an asset.
- **Job Requirements**:

- Able to work a flexible retail schedule, including evenings and weekends.
- Capable of safely lifting up to 50 pounds.
- Comfortable standing for extended periods.

**Other Attributes We Value**:

- A deep passion for wine, spirits, and engaging with people.
- A creative mindset with an eye for detail in product presentation.
- Self-motivated and driven by customer satisfaction.
- A proven track record in sales with strong communication skills.
- Enthusiasm for helping Craft Cellars grow and succeed in the market.

**Perks & Benefits**:

- On-site parking
- Store discounts
- Opportunities for growth within the company
- Be part of a vibrant, passionate team focused on building customer relationships and offering unique experiences.

**Work Location**:
On-site at Craft Cellars
**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Management or supervisor: 1 year (preferred)

Licence/Certification:

- WSET Level 2 or higher (preferred)
- ProServe (preferred)

Work Location: In person

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