Customer Experience Specialist
13 hours ago
Rogers is a leading Canadian communications and media company that connects people, communities, and businesses through our award-winning networks and innovative technologies.
About the Role
We are seeking an experienced Customer Experience Specialist - Business Delivery to join our team in Calgary, AB. As a key member of our delivery team, you will be responsible for delivering exceptional customer experiences to our business customers by ensuring timely and efficient delivery of new products and services.
Job Description
The successful candidate will have 2-3 years of experience in a telecommunications customer service operation-related field or environment and possess a proven track record of delivering excellent customer experiences. They will have strong knowledge of Rogers' products and services, including Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, and M365.
Responsibilities:
- Deliver Exceptional Customer Experiences: Work closely with customers and internal teams to identify and resolve delivery issues within agreed service levels.
- Order Fulfillment: Ensure timely and efficient delivery of new products and services to business customers.
- Subject Matter Expertise: Provide expert guidance to customers and internal teams on Rogers' products and services.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance the customer experience.
Benefits
We offer a competitive salary of $80,000 - $110,000 per year, plus benefits, bonuses, and rewards. Our comprehensive benefits package includes health and dental coverage, pension plan, RRSP matching, and stock options. We also offer flexible work arrangements, professional development opportunities, and a dynamic work environment.
What's Next
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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