Customer Experience Specialist

13 hours ago


Calgary, Alberta, Canada Rogers Full time
Company Overview
Rogers is a leading Canadian communications and media company that connects people, communities, and businesses through our award-winning networks and innovative technologies.

About the Role
We are seeking an experienced Customer Experience Specialist - Business Delivery to join our team in Calgary, AB. As a key member of our delivery team, you will be responsible for delivering exceptional customer experiences to our business customers by ensuring timely and efficient delivery of new products and services.

Job Description
The successful candidate will have 2-3 years of experience in a telecommunications customer service operation-related field or environment and possess a proven track record of delivering excellent customer experiences. They will have strong knowledge of Rogers' products and services, including Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, and M365.

Responsibilities:
  • Deliver Exceptional Customer Experiences: Work closely with customers and internal teams to identify and resolve delivery issues within agreed service levels.
  • Order Fulfillment: Ensure timely and efficient delivery of new products and services to business customers.
  • Subject Matter Expertise: Provide expert guidance to customers and internal teams on Rogers' products and services.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance the customer experience.

Benefits
We offer a competitive salary of $80,000 - $110,000 per year, plus benefits, bonuses, and rewards. Our comprehensive benefits package includes health and dental coverage, pension plan, RRSP matching, and stock options. We also offer flexible work arrangements, professional development opportunities, and a dynamic work environment.

What's Next
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • Calgary, Alberta, Canada Secure Energy Full time

    Customer Experience SpecialistThe Customer Experience Specialist will be empowered to engage with key customers, stakeholders, and teams across the industry to bring to life an improved customer experience using a web and mobile-based application. This role focuses on successful onboarding, training, implementation, support, and managing feedback, all while...


  • Calgary, Alberta, Canada beBee Professionals Full time

    Customer Experience SpecialistbeBee Professionals is seeking a highly skilled Customer Experience Specialist to join our team in Calgary. The successful candidate will be responsible for delivering exceptional customer experiences through various communication channels. Key qualifications include a minimum of two years of customer service experience, with a...


  • Calgary, Alberta, Canada Secure Energy Full time

    Customer Experience SpecialistAt Secure Energy, we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for engaging with key customers, stakeholders, and teams across the industry to bring to life an improved customer experience using a web and mobile-based application.Key...


  • Calgary, Alberta, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Experience Specialist to join our team in Calgary. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints.The ideal candidate should have a minimum of two years of customer service experience, excellent...


  • Calgary, Alberta, Canada Secure Energy Full time

    Secure Energy: Empowering Customer SuccessThe Customer Experience Specialist will be the driving force behind delivering exceptional customer experiences across the entire customer journey. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills to engage with customers, stakeholders, and internal teams to bring to...


  • Calgary, Alberta, Canada COBS Bread Full time

    At COBS Bread, we're dedicated to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Specialist, you'll play a vital role in creating an inviting atmosphere and providing personalized service to our loyal customers.We're seeking a highly motivated individual with excellent communication skills and a passion...


  • Calgary, Alberta, Canada Real Canadian Superstore Full time

    Role OverviewAt Real Canadian Superstore, we're seeking a skilled Customer Experience Specialist to join our team. As a key member of our e-commerce team, you'll play a vital role in delivering exceptional customer experiences through efficient and accurate order fulfillment.Key ResponsibilitiesProvide top-notch customer service by addressing general...


  • Calgary, Alberta, Canada Direct Energy Full time

    Customer Experience SpecialistAt Direct Energy, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you'll play a vital role in helping us achieve this goal.Key ResponsibilitiesAs a Customer Experience Specialist, you'll be responsible for conducting in-depth analysis of...


  • Calgary, Alberta, Canada espy experience inc Full time

    About the RoleWe are seeking a skilled Fashion Product Specialist to join our team at Espy Experience Inc.Job DescriptionEducation: A college diploma or CEGEP certificate is required, preferably in a field related to fashion or design.Experience: While not mandatory, relevant work experience in the fashion industry would be an asset.Key ResponsibilitiesSell...


  • Calgary, Alberta, Canada Groupe TVA Full time

    About the RoleWe're seeking a talented Retail Specialist to join our team at Groupe TVA. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences and promoting our wireless services to Canadians.Key ResponsibilitiesEngage with customers to understand their needs and preferencesProvide product demonstrations and...


  • Calgary, Alberta, Canada Edo Japan Full time

    OverviewAt Edo Japan, we pride ourselves on delivering exceptional customer experiences that leave a lasting impression. As a Guest Experience Specialist, you will play a vital role in shaping the success of our restaurants by providing world-class service and ensuring seamless operations.


  • Calgary, Alberta, Canada Miele Full time

    Role OverviewAs a Sales and Customer Experience Specialist at Miele, you will be responsible for delivering exceptional customer experiences and driving sales growth in our Calgary Miele Experience Centre. This role requires a strong passion for delivering premium customer service, a keen understanding of Miele products, and the ability to work in a...


  • Calgary, Alberta, Canada KF Aerospace Full time

    About UsKF Aerospace is a leading provider of innovative aircraft solutions for corporate, commercial, and military customers worldwide. With over 50 years of global aviation experience, we have grown to specialize in a wide range of aviation services including maintenance and modifications, air cargo operations, military pilot training, and aircraft...


  • Calgary, Alberta, Canada Hazelview Properties Full time

    About the RoleAs a Resident Services Specialist at Hazelview Properties, you will have the opportunity to provide exceptional customer service to our residents and foster the Story Brand culture.This role acts as a brand ambassador, delivering an engaging and memorable experience from the time a resident's lease application is approved to when they move...


  • Calgary, Alberta, Canada Ipsos Limited Partnership] Full time

    OverviewIpsos Limited Partnership is seeking a Retail Assessment Specialist to conduct on-site evaluations of retail stores. The ideal candidate will have excellent observational skills and be able to provide detailed, objective feedback.Key ResponsibilitiesConduct on-site assessments of retail stores to evaluate customer experience and store...


  • Calgary, Alberta, Canada espy experience inc Full time

    Job Description:We are seeking a skilled Apparel Product Specialist to join our team at Espy Experience Inc. This is a permanent position that offers a competitive salary and benefits package.Key Responsibilities:To ensure the quality of products meets established standards by carefully inspecting and testing samples.To create manufacturing instructions and...


  • Calgary, Alberta, Canada Scotiabank Full time

    As a Customer Experience Associate at Scotiabank, you are the face and heart of our branches.We put our customers first, helping them achieve their financial goals. You will focus on providing exceptional service throughout the customer's journey by:Taking a proactive approach to discovering customer needsProcessing day-to-day transactionsNurturing...


  • Calgary, Alberta, Canada HGS Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Your ImpactAs a Customer Care...


  • Calgary, Alberta, Canada NRG Full time

    Welcome to NRG, where we're driven by our passion to create a smarter, cleaner and more connected future. Our innovative solutions make life easier for customers, helping them power, protect, and intelligently manage their homes and businesses.We foster a dynamic work environment and a unified, inclusive culture that leads to better collaboration and...


  • Calgary, Alberta, Canada beBee Professionals Full time $35,000 - $55,000

    {"h1": "Customer Service Representative", "p": "At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Calgary, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and...