Bilingual Call Center Agent

3 days ago


SaintLaurent, Canada Canon Canada Full time

**Bilingual (FR/ENG) Call Center - Hybrid**

By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Work-style Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**
Assist the Field Service Technicians to maintain a response time of four (4) hours by:

- balancing technicians workload
- assigning service calls
- maintaining appointment schedules
- monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
- monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
- Respond to customer calls to support the team as required

**To Succeed, You Will Have**:

- Fluency in English and French
- Ability to quickly learn in-house systems, policies, procedures
- Experience with using Google Maps
- Basic MS-Office skills
- 1-3 years of related work experience

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.

**HYBRID WORK**

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, on-line peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement
- Discounts on Canon products, retailers, memberships and more

Come and join our team and reap the rewards as we work to take Canon to the next level

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.



  • Saint-Laurent, Canada Canon Canada Full time

    **Bilingual Call Center - Hybrid** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides flexibility in...


  • Saint-Laurent, Canada Clinique dentaire Doctor Wisdom - VSL Full time

    We are excited to annouce an opportunity to join our team at Dr Wisdom Dental Clinic - VSL as a calling center agent: you will play a vital role in our clinic's success by reaching out **to potential patients and booking appointments.** **Tasks**: - Answer incoming calls promptly and professionally - Make outbound calls to prospective customers - Provide...

  • Call Center Agent

    24 hours ago


    Saint-Laurent, Canada Armstrong's National Alarm Monitoring Full time

    Welcome to Armstrong National Alarm Monitoring We are looking for dedicated individuals to join our team of operators here at our Montreal monitoring station Surveillance Plus by Armstrong. Our dispatchers handle various types of alarms 24 hours a day. 7 days a week, 365 days a year. Alarms we monitor include but are not limited to; burglary alarms, fire...

  • Agent(E) Call Center

    2 months ago


    Saint-Jérôme, QC J7Y 4N8, Canada ELITE LOGIX INC Full time

    **Company Description**: Elite Logix is a leading transportation company dedicated to providing top-tier logistics solutions. We pride ourselves on our reliability, efficiency, and commitment to customer satisfaction. Our mission is to ensure seamless and timely delivery of goods for our clients. We are seeking a motivated Call Center Representative to join...

  • Bilingual Receptionist

    7 months ago


    Saint-Laurent, Canada Institut de l’œil de Montréal Full time

    See if you are our next: **BILINGUAL MEDICAL RECEPTIONIST | Ville Saint-Laurent** Variable daytime schedule Monday to Friday 6:45 am-1:45 pm / 9:00 am-5:00 pm Starting salary of $20.00/hour Working at the Montreal Eye Institute (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of mission accomplished and a job well...


  • Saint John, Canada Dale Black Ministries Full time

    *Responsibilities for Call Center Representative: - * Report to SOS (start of shift) meeting for performance recaps - Utilize company equipment to facilitate calls - Interact with all customers in a friendly and courteous manner - Follow all prompts from call management system to provide the appropriate customer service - Handle all issues in accordance...


  • Saint-Laurent, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...


  • Saint-Laurent, Canada Conglom Full time

    **SUMMARY** Respond promptly and courteously to customer requests, assess needs and resolve problematic situations as per the Company’s procedures and high quality standards. **RESPONSIBILITIES** - Respond quickly and politely to incoming calls - Provide customers with the necessary information regarding the warranties, product installation, list of...


  • Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full time

    Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...


  • Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full time

    Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...


  • Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full time

    Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...


  • Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full time

    Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...


  • Saint-Laurent, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Bilingual Receptionist

    7 months ago


    Saint-Laurent, Canada Institut de l’œil de Montréal Full time

    See if you are our next: **BILINGUAL MEDICAL RECEPTIONIST** Hours: Monday to Friday between 6:45 a.m. and 1:45 p.m. Starting salary of $20 per hour. Working at the Montreal Eye Institute (a partner of Vision Group), is to help improve people's eyesight. It is having the feeling of mission accomplished and a job well done. It is seeing happiness in the...


  • Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent - Contract: 12 months with a possibility of extension. As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing,...


  • Saint-Laurent, Canada Johnson Controls International Full time

    Nous sommes une équipe unique, dédiée à travailler de façon collaborative pour créer des solutions utiles qui propulsent le monde vers l'avant. Nous espérons que vous vous joindrez à notre équipe diversifiée de personnes de haut niveau - Vous apportez votre talent et nous vous donnerons l'espace et les opportunités de grandir et de réussir. Nous...

  • Customer Care Agent

    6 months ago


    Saint-Laurent, Canada Fiberlinks Textiles Full time

    **Customer Care Agent** **ROLE AND RESPONSIBILITY** - **This role consists of ensuring that all customer calls and requests are received, confirmed, and followed up to ensure unparalleled customer service. This includes the following functions**:_ - Retrieve and process all orders in the system and follow up with the external warehouse - Check the accuracy...


  • Saint-Laurent, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...

  • Customer Care Agent

    7 months ago


    Saint-Laurent, Canada Fiberlinks Textiles Full time

    **Agent au Service Client** **RÔLE ET RESPONSABILITÉ** - **Ce rôle consiste à s'assurer que tous les appels et demandes des clients soient reçus, confirmés et suivis pour assurer un service à la clientèle hors pair. Ceci englobe les fonctions suivantes**:_ - Répondre à toutes les demandes des clients soit par téléphone ou par courriel et...

  • Bilingual Dispatcher

    7 months ago


    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...