Service Administrator

3 months ago

Calgary, Canada CTR Refrigeration Full time

It is cool here Join our dynamic group at CTR Refrigeration as a Service Administrator. We are seeking your passion and enthusiasm in executing a broad range of administrative, service dispatch, customer, operational and accounting responsibilities.

Your full-time role of Service Administrator will include:

- Perform all Payroll tasks for Service & Construction Technicians to completion for each pay period for the Controller
- Monitoring, prioritizing and organizing Work Orders for Service and Construction technicians to ensure proper completion for payroll and invoicing
- Accurately and completely process Work Orders and invoice them. Run reports in Timberline to ensure everything is correctly completed.
- Using Great Plains software, process Work Orders, Proofs and Invoices
- Create and process Service Work Orders and Purchase Orders
- Providing administrative support to the Controller, Service & Maintenance Manager, Refrigeration Department and Refrigeration Technicians
- Cross-train with Service Dispatch and Construction billing roles to ensure workflow continuity in the Refrigeration Department during breaks, vacation, leaves.
- Access customer billing portals so CTR can bill our work accordingly
- Using Holman/GeoTab Software, coordinate truck inventory and scheduling maintenance and repairs
- Exceptional communication and organization skills required
- Ability to manage multiple tasks in a fast paced environment
- Maintain regular consistent and professional: attendance, punctuality, office attire adhering to relevant health and safety procedures
- Provide courteous and professional customer service to customers and colleagues in a Team atmosphere
- High School Diploma or equivalent
- Experience in a Payroll/Billing and/or Service Dispatch environment an asset
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience working with Great Plains Construction software or like program would be an asset
- Basic understanding of accounting (A/R & A/P)
- Excellent interpersonal / team building skills, reliable and trust worthy
- Have reliable transportation
- Ability to multi-task and prioritize work load & be detail oriented
- Ability to effectively communicate (verbal and written) in a wide variety of settings with a wide variety of people
- Effective organizational, time management and problem solving skills
- Demonstrated attention to detail while maintaining a high level of accuracy
- Ability to work under pressure.

We offer a competitive hourly wage and weekday daytime hours. Competitive Benefit Package includes: Medical, dental, vision, prescription drug coverage, paid holidays and other family-oriented benefits. An RRSP plan with employer match is offered after one year of employment.

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