Concierge Luxury Villas

3 weeks ago

Montréal, Canada Rental Escapes Full time

**About You**:
You have a passion for travel and understand the high level of service that guests booking a luxury vacation expect. You are interested in the service industry and enjoy working with guests to make their experience one of a kind. Your creativity allows you to put together incredible itineraries for your guests and unforgettable WOW moments that they'll never forget.

**About Us**:
Rental Escapes has been in business for more than 10 years and is a leading player in the booming luxury vacation rental market. Our specialty is providing tailored, personal service and several innovative product offerings that set us apart from our competitors. A lot of work goes into making memorable luxury experiences for our guests. Whether in reservations, marketing, IT or accounting, everybody at Rental Escapes plays an important role in the success of our company.

Our business continues to grow year-over-year, and so must our team We employ hard working individuals who are passionate about travel and who enjoy working in a fast-paced environment where collaboration, communication and creativity are key.

**We offer**:

- Bright, modern open office environment in convenient downtown Montreal location
- Unbeatable travel perks
- Frequent company events, lunches and other social activities
- Generous salary and compensation
- Medical and dental benefits
- Hybrid work environment

**What You'll Do**:
As part of our growing Concierge department, you will work with guests who have booked a luxury villa from our Reservations Department. You will plan all the activities and services that they want for their trip including private chefs, food prestocking, yachts, island tours, live music, restaurant reservations, excursions, spa services, and much more.

**Responsibilities**:

- Interface with booked guests, property managers and vendors with the objective of ensuring a smooth, stress-free arrival and departure for our guests
- Answer destination and villa-related queries in a timely manner
- Make recommendations for and set up on-site services and activities based on the guests’ needs
- Meet revenue and booked services targets while maintaining an exceptionally high level of guest service
- Develop strong rapport with guests, Travel Partners, Property Managers & Suppliers
- Develop sound knowledge of assigned destinations
- Research requested information and/or vendors of activities and services to make it happen for the guest.

**Experience**:

- 3+ years of service and/or sales industry experience
- Luxury travel industry specific experience is a strong asset
- Event Planning experience is an asset
- Phone sales and/or suggestive selling experience is an asset
- Organization skills: ability to multi-task, meet deadlines and manage a high volume of guest inquiries
- Excellent oral and written communication skills in English; French and other languages are a plus
- Sound computer proficiency and strength with Microsoft Office and Google Suite required
- University degree in Business Administration or related field preferred; Travel-related diploma considered an asset.

If you believe the above is exciting and you believe this would be a great fit, please contact us

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$120,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Montréal, QC

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