Housekeeping Manager
6 days ago
**Work place**: 1440 Drummond St, Montreal, Quebec H3G 1V9
**Status**: Full-time
**Salary**: 25 $/ hour
The Mount Stephen is a Montreal boutique hotel located in the heart of downtown, in the Golden Square Mile district. This luxurious hotel accommodates up to 400 people; in 84 rooms and/or 6 prestigious suites. Whether you join the team to work for room service, concierge service, or others, the Mount Stephen hotel team will be happy to welcome you.
Reporting to the Housekeeping Manager, the Housekeeping Supervisor manages the daily operations of the department (arrival/departure/group/VIP) as well as ensuring company standards are met. This person will work in close collaboration with reception and technical services. As the industry is changing, the responsibilities of this position will change and evolve accordingly.
**Key Responsibilities**:
- Supervise a work team
- Plan and assign tasks to employees
- Adjust schedules according to occupancy
- Manage inventories of cleaning and hospitality products
- Ensure compliance with rules and procedures
- Participate in employee performance management
- Ensure staff health and safety
- Coordinate the services of external companies/suppliers.
- Supervise/coach employees
- Inspect rooms
- Participate in the disciplinary process
- Ensure quality customer service and manage customer complaints
- All other related tasks to ensure the department's quality of service.
**Required Skills and Qualifications**:
- Excellent leadership and interpersonal skills.
- Strong organizational and multitasking skills.
- Effective communication and problem-solving skills.
- Attention to detail and commitment to maintaining high standards of cleanliness.
- Previous experience in a supervisory role in housekeeping for a high-end hotel.
- Knowledge of housekeeping procedures.
- Familiarity with hotel management software.
- Diploma or degree in hotel management or related field preferred.
- Customer service training or certification would be an asset.
**Languages**:Bilingualism** **(French and English), both orally and in writing, is required for this position, as we serve an international clientele.
**_ Who we are:_**
**_ Why join the team:_**
- In addition to competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. _
- The Tidan Human Resources team is always there to listen to you and support you on your journey through the company. We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. _
- We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector; there is a place for you._
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