IT Resource Coordinator

2 weeks ago


Saskatoon, Canada Canadian Light Source Inc. Full time

The Canadian Light Source Inc. (CLSI) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules, and serves national and international users from academia, industry, and government institutions.

**Responsibilities**
- Forecast and plan for the purchase and renewal of IT software as well as other CLS related software that falls under IT procurement
- Prioritize the work of the Support Desk, ensuring a high level of customer service and a consistent approach.
- Administer (monitors, configures and maintains) one or more of the following IT systems and services including:

- IT asset management software, libraries and databases
- IT ticketing system configuration, workflow and dashboarding
- IT software purchasing and renewal reporting and execution
- Troubleshoot and resolve support related workflow issues and customer service related problems
- Work with IT leadership team in:

- Defining, configuring and maintaining Service Level Agreements within the IT service desk/ticket systems
- Consolidating software renewals and purchases across CLS
- Proposing changes to tiered support workflow and triage operations for IT
- Lifecycle management of assets under asset management control
- Documents systems in accordance with CLS standards and other relevant codes, standards and practices.
- Creates and maintains ICT procedures and any required staff/user training material.
- Document system problems and resolutions for future reference.
- Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
- Create plans for upgrades/replacements of one or more of the major ICT systems/services
- Research and recommend hardware and software development, purchase, and use.

**Required Qualifications**:

- A relevant undergraduate degree/certificate and 3 years of related experience.
- Must have experience leveraging technology for IT Asset lifecycle management.
- Familiarity with ITIL/ITSM framework, best practices and certification is desirable
- Proven ability to work independently and manage multiple tasks with changing priorities.

**Salary**: Salary range is from $58,225 - $78,775 and will be commensurate with qualifications and experience.

**Remuneration**: A comprehensive benefits package, including supplemental health & dental, life insurance, pension plan, and four weeks’ vacation is part of a competitive compensation package.



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