Business Development Manager

4 weeks ago


Toronto, Canada TourRadar Full time

TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide.

Traditionally, booking an organised tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionised the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organised adventures through one platform.

We are looking for a **Business Development Manager** to join our Toronto office to manage Key Accounts, support the Business Development Coordinators (BDC) and the Business Development Team Leads with various day to day tasks and long-term projects. You will be reporting to the Head of Business Development Americas. In this role, you should love working in a fast-paced tech environment, relish working independently and most importantly love to travel

**What will you do**:

- You will be responsible for providing Business Support for partners in the Americas region (including but not limited to sales initiatives, cancellations, complaints) as well as improving operator visibility and success on the TourRadar platform through ongoing support and training.
- You will be helping grow our supply base through onboarding new operators and helping them through the onboarding process to ensure success on the platform.
- You will develop an understanding of cloud-based software systems and you will be expected to develop, through training, knowledge of the rudimentaries of XML feeds and booking APIs.
- Providing feedback and direction on priorities, as well as reporting into the Head of Business Development Americas for progress updates and escalation for issues
- As TourRadar’s ambassador, you will help increase brand awareness while supporting training for operators, as well as servicing of accounts.
- You must enjoy working in a team atmosphere as this role will require you to liaise with our international teams for marketing, design, technology and more to ensure that pending tasks and projects for operations are tracking to complete in a timely manner
- You will have the chance to develop experiences as a travel professional to shape TourRadar and your own future growth within the team
- Maintaining and communicating an understanding of the products offered by TourRadar, and TourRadar partners across the globe, will help you to lead the team towards excellent supply solutions.
- You will actively maintain knowledge of the TourRadar systems to enable you to develop training materials, newsletters and other content to support the team, tour operators, affiliates, and travelers.
- Customer service is key as we connect new partners, onboard their inventory and train their team. You will work with existing partners and develop new relationships with partners.

**Who you are**:

- 3 years experience minimum in a customer-facing role and previous experience in Business Development
- You are based in Toronto preferably
- Excellent interpersonal skills and ability to relate directly in person and online
- Experience with updating process and training documentation
- You are a confident speaker, with strong presentation skills.
- You are able to present and document topics with limited guidance.
- Personal and/or professional travel experience to areas in which TourRadar sells
- Natural self-starter, able to prioritize multiple responsibilities
- Problem-solving and decision-making capacities
- Passion for the travel industry
- Enthusiastic to learn

**What can you expect from TourRadar**:

- ** Awesome Office**: Located in the center of the city, at the base of Dundas Square, of the city’s most vibrant areas, our Toronto team works literally above Toronto's largest mall, the Eaton Centre. With the Dundas subway just below the office building, you are only steps and an elevator ride away from a 25th-floor panoramic view of Canada's largest city. Join us in Toronto and you'll be ordering double-doubles with your loonies and toonies in no time.
- ** Location**: You're only a streetcar ride away from a new experience in Canada's largest city. From luxury destinations to great food, family entertainment, and sports venues, you can find them all in Toronto. It’s also been ranked as the fourth most liveable city in the world, so you're guaranteed to love it here
- ** Flexibility**: Work from home, or our beautiful offi



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