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Director, Client Implementation

4 months ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Director, Client Implementations is responsible for leading successful implementations and major revisions of our largest, most complex Group Benefits and Group Retirement clients. In addition, the role partners with Business Development during presale to establish and present an implementation strategy to potential clients.

**What will you do?**
- Manage all aspects of complex client implementations from project planning through go-live and post-implementation support.
- Build and lead high-performing implementation project teams.
- Develop comprehensive project plans, timelines, and deliverables for each implementation.
- Proactively manage project risks, issues, dependencies, and changes to plans.
- Ensure all implementation milestones and deliverables are met through strong project management disciplines.
- Act as the primary client relationship lead, developing deep expertise in each client's business.
- Anticipate and address client needs, managing expectations throughout the implementation.
- Ensure that quality is defined and achieved throughout requirements and execution.
- Continuously improve implementation processes based on lessons learned and client feedback.
- Stay up to date on benefits and retirement industry trends and best practices.

**What do you need to succeed?**
- 10+ years’ experience successfully managing complex implementations in benefits/retirement industries.
- PMP certification with a track record of on-time, on-budget project delivery.
- Expert-level industry knowledge of Group Benefits and/or Group Retirement services.
- Proven ability to build strong client relationships at senior levels.
- Excellent communication, facilitation, and problem-solving skills.
- Experience leading cross-functional project teams to achieve goals.
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**Special note**
- Flexibility to travel as required

**What's in it for you?**
- A friendly, collaborative and inclusive culture
- An environment of continuous learning and improvement
- Supportive working environment, culture of collaboration, high performance teams
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada
- Sun Life ranked one of the 2023 Global 100 Most Sustainable Corporations in the World on the Corporate Knights’ 2023

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
105,000/105 000 - 175,000/175 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
02/05/2024