Implementation Analyst

2 months ago

Montréal QC, Canada Cosmetic Physician Partners Full time

Cosmetic Physician Partners is a premier network of top physicians, plastic surgeons, dermatologists, and med spa owners across the U.S., all united by a people-first culture. Over the past decade, CPP has consistently achieved double-digit growth by partnering with the best clinics in the industry, offering world-class training for providers and staff, and fostering collaboration across its network. With expertise gained from consulting and training over 1,500 clinics with our top-tier team of operators, CPP is committed to building the leading medical aesthetics clinic network in the U.S., driving sustained success for its partners, clients, and employees.

**Job Title**: Implementation Analyst
**Location**: Montreal w/ Traveling or Remote w/ Traveling
**Reports To**: Director of Implementation
**Position Type**: Full-Time

**Job Summary**:
The Implementation Analyst is responsible for supporting the successful implementation of key systems and initiatives across our network of clinics. This role requires a highly analytical individual with strong attention to detail and problem-solving skills to manage and optimize various clinic-level initiatives. This individual will work closely with the Director of Implementation and cross-functional teams to ensure seamless onboarding of new clinics and continuous improvement of operational efficiencies. The role also involves analyzing clinic-level Profit and Loss (P&L) statements, assessing Quality of Earnings (QoE), and contributing to strategic decisions aimed at increasing clinic profitability. Additionally, the Implementation Analyst will assist with the acquisition of new clinics by meeting with stakeholders, evaluating potential opportunities for expansion, and supporting the M&A team throughout the partnership process.

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**Note**: A valid passport or visa allowing for travel between the United States and Canada is required for this position.

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**Key Responsibilities**:
**Support New Clinic Acquisition & Onboarding**:

- Participate in the acquisition process of new clinics, meeting with key stakeholders.
- Analyze culture, data, and financial performance of potential clinics to assess their fit within the CPP network.
- Collaborate with the Business Operations and M&A teams to facilitate the smooth onboarding of newly acquired clinics, ensuring a successful integration.
- Leverage strong communication skills to establish and nurture relationships with potential clinic partners, ensuring seamless and successful acquisition negotiations, with the highest level of professionalism to represent the company with credibility and confidence.
- Manage the onboarding process for new clinics, following a comprehensive 200+ step implementation process to ensure all aspects of integration & implementation are successfully completed and aligned with CPP standards.

**Operational Analysis & Initiative Strategy Implementation**:

- Analyze clinic-level P&L, QoE, and other performance reports to identify areas for profitability improvement.
- Generate detailed performance summaries that highlight opportunities for increased revenue, cost savings, improved resource utilization, and effective resource management.
- Collaborate with clinic managers and leadership to develop actionable strategies that drive financial profitability and operational efficiencies, creating a comprehensive action plan to address identified areas of improvement.
- Secure buy-in from clinic stakeholders by clearly communicating the benefits of proposed initiatives and fostering a culture of collaboration.
- Support the implementation of the action plan, ensuring that initiatives are executed effectively and monitoring progress to achieve desired outcomes.

**Performance Monitoring & Reporting**:

- Track and maintain critical clinic performance metrics (KPIs) such as revenue growth, appointment utilization rates, patient retention, provider productivity, treatment conversion rates, and average transaction value.
- Analyze performance data to identify patterns, trends, and deviations that impact clinic profitability, providing timely feedback to clinic managers and leadership.
- Prepare in-depth, data-driven performance reports for leadership with actionable insights, highlighting underperforming areas, high-growth opportunities, and key operational blockers.
- Drive continuous process improvement by linking data insights to clinic performance strategies, recommending a plan of action to optimize clinic efficiency and profitability.
- Benchmark clinic performance against network-wide data to identify best practices and areas for improvement, fostering a culture of data-driven decision-making across all clinics.

**Cross-Functional Collaboration**:

- Partner with the Business Operations, Finance, Software Implementation, and IT teams to align system implementations with broader business goals.
- Provide ongoing support to clinic managers and staff to ensure consistent performance across the net

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