Outpatient Clinic Leader

4 weeks ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Outpatient Clinic Leader**:
**Position Details**:
**Department**: Chronic Kidney Disease - Independent Modalities
**Employee Type**: Regular, Full Time
**If Temporary, Number of Weeks**:
**Union**: Non-Union
**Openings Remaining**: 1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: Charlton Campus (Hamilton Downtown), King Campus (Stoney Creek East Hamilton)

**Application Dates**:
**Opening Date**: 11/04/23
**Closing Date**: 18/04/23 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***:
This position supervises and coordinates the operations of modality education and outpatient home dialysis programs. Responsible for the scheduling and utilization of all staff in program, the Outpatient Clinic Leader serves as the liaison with other departments/hospitals, clinical staff & outside agencies, and develops and implements process and quality improvements aimed at decreasing proportional in-centre dialysis rates. The incumbent ensures that all operational functions are handled with efficiency, professionalism, and confidentiality. The incumbent also oversees and supports accreditation requirements of the program and reporting of

**QUALIFICATIONS**:

- Undergraduate degree in health related field, or
- Masters degree (preferred)
- Lean Certification (preferred)
- Regulated health professional (preferred)
- 3 years' previous experience in Nephrology
- 3 years' previous experience in quality improvement and measurement
- 3 years' previous experience in management
- proficient in data collection and analysis
- experience working in electronic medical record

**RESPONSIBILITIES**:

- Manages the development, implementation, evaluation, and maintenance of quality improvement initiatives which are in alignment with SJHH standards, Ontario Renal Network Best Practices, Accreditation Canada, and Trillium Gift of Life Network
- Develops and reviews program policies and procedures to align with Corporate and Program Quality initiatives, and Ontario Renal Reporting
- Monitors quality improvement outcomes on a regular basis; develops action plans to address identified issues
- Coaches staff to ensure that continuous improvement initiatives are incorporated into day-to-day activities
- Implements program policies and annual policy reviews with all program staff
- Develops strategies, implements, and reports outcome data for home dialysis, conservative care, and transplant referral uptake.
- Responsible for the day-to-day operational and organizational effectiveness of the modality education and home dialysis program
- Responsible for planning and coordinating resources (scheduling, education, supplies, and equipment)
- Engages in review of all complaints/compliments for assigned areas including investigation and resolution
- Directs and solicits relevant input into modality education and home dialysis practice and processes to ensure excellence in client/family care/service delivery in accordance with organizational, various Colleges, provincial funder and evidence-based standards and guidelines.
- Designs and implements methods and techniques to design, implement, monitor and evaluate the delivery of service within a framework of continuous quality improvement and service excellence
- Participates and facilitates regular team rounds/meetings with a focus on the delivery of quality, effective and efficient care in context of our mandate, defined resources and system partners and pressures
- Works with clinical director, nurse manager of independent modalities, and others within the program to develop, implement, and evaluate budget strategies and opportunities
- Leads implementation of special projects within modality education, renal clinics, and home dialysis program and integrating with hospital and community partners
- Manages employee relations issues, promoting a teamwork environment where staff can interact productively and efficiently
- Develops, implements, and communicates performance measures, conducts regular performance appraisals, provides ongoing coaching and feedback
- Oversees the orientation of new hires and ensures that role expectations are met in line with probationary timelines
- Fosters effective employee and labour relations through advocacy, clear communication with HR resources, knowledgeable interpretation and implementation of hospital policies and collective agreements
- Promotes and fosters environment congruent with attendance management program and monitors, implements and ensures related procedures/policies are adhered to
- Promotes, fosters and strategically creates opportunities for education and professional development of all program staff, students and colleagues aligned with hospital and program priorities
- Liaises with professional practice leads(s) and other managers as needed

**HOURS OF WORK**:
Monday to Friday, days

***PL

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